In the mean time I am enjoying rogue from far distance
Reply to An e-mail sent by a brazilian Collector to Mike Tolentino:
Hi Diogo,
Thank you for your email and for your concern regarding the Rogue Premium Format Statue. I have scanned through the pictures and comments on the boards. We are aware of the complaints that some of our collectors have and right now we have had a small handful of people that have actually contact us. While on the boards, I did notice that a majority of the people are commenting and judging the piece on the same 3 or 5 photos. While we appreciate the passion our collectors have for our products, I am afraid it is a little too early to comment on anything as of yet.
Of course, if when you receive your statue you are not happy with it, we will do our best to assist you as we have always done in the past. As a reminder, all our items are hand painted and hand crafted. Each will vary slightly and its best to hold any critiques until you receive your own individual item.
We do appreciate your concern and your feedback and your critiques have been forwarded to our production team.
As always, if you have any further questions, please do not hesitate to contact me directly.
Best Regards,
Michael Tolentino
Why on earth would you send an email questioning the integrity of the item before actually receiving it? That completely takes away your credibility as the buyer and it makes you that much easier to dismiss.
This picture is made of ULTRA-win.
This is like the worst pose in the world for this figure.
Well I'll be emailing for sure, just opened mine and IRS more of the same, lazy eye, poorly painted head band, frosting cake hair, and sloppy lipstick and eye makeup!!!
And to top it off the reg head has a paint chip on tip of her nose that was just re-painted over!
This is going back and I don't want a replacement, refund all the way and they are paying for the shipping to. They should also pat for the 50 bucks in customs fees I had to pay when it arrived.
Very dis-appointed to say the absolute least!
That is true..You may get a refund but you lose money on S&H, customs, taxes etc..
Reply to An e-mail sent by a brazilian
Of course, if when you receive your statue you are not happy with it, we will do our best to assist you as we have always done in the past. As a reminder, all our items are hand painted and hand crafted. Each will vary slightly and its best to hold any critiques until you receive your own individual item.
"
modus said:After I get mine on Monday if nobody else wants to do it I'm willing to collect pictures from everyone and compile it together. Have a picture of the base with edition # and pictures of what you don't like on the statue.
Also include any response that you have received from sideshow's customer service when you call to complain. We may have more sway if we work together to fix this statue.
You wouldn't lose your custom charges. You will need SSC to submit something to them that your statue was returned. The courier would have to pay u back.
Reply to An e-mail sent by a brazilian Collector to Mike Tolentino:
Hi Diogo,
Thank you for your email and for your concern regarding the Rogue Premium Format Statue. I have scanned through the pictures and comments on the boards. We are aware of the complaints that some of our collectors have and right now we have had a small handful of people that have actually contact us. While on the boards, I did notice that a majority of the people are commenting and judging the piece on the same 3 or 5 photos. While we appreciate the passion our collectors have for our products, I am afraid it is a little too early to comment on anything as of yet.
Of course, if when you receive your statue you are not happy with it, we will do our best to assist you as we have always done in the past. As a reminder, all our items are hand painted and hand crafted. Each will vary slightly and its best to hold any critiques until you receive your own individual item.
We do appreciate your concern and your feedback and your critiques have been forwarded to our production team.
As always, if you have any further questions, please do not hesitate to contact me directly.
Best Regards,
Michael Tolentino
Customer Service Manager
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320 USA
(805) 214-2116 Office • (805) 214-2190 Fax
In the U.S.: 855-SIDESHOW (1-855-743-3746)
Outside the U.S.: (805) 214-2100 ext. 2
"
While on the boards, I did notice that a majority of the people are commenting and judging the piece on the same 3 or 5 photos.
Are they kidding? 3-5 photos? Here's just a SMALL sample from the reg head gallery. There are more.
While on the boards, I did notice that a majority of the people are commenting and judging the piece on the same 3 or 5 photos.
Are they kidding? 3-5 photos? Here's just a SMALL sample from the reg head gallery. There are more.
excellent point..wow some of them are embarrasingly hideous..really do look like Disney's Cruella
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