fuzzylojiks
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Re: Rogue
Premium Format SS Rogue Premium Format
- Thread starter fuzzylojiks
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Kibishii
Super Freak
Re: Rogue
Uh-huh...and here will be Sideshow's reply:
"There have only been one or two complaints about sloppy paint applications and googly eyes."
...then, delay in shipment of the 2nd batch so that they can take all of the sloppy paint returns from the 1st batch and send them out to orders in the 2nd batch.
My faith in Sideshow's quality control is just a tiny notch above my faith in politicians and insurance providers...and that is because I can return anything I do not like from Sideshow. This is the #1 reason I only have ONE Sideshow item on preorder with them; Psylocke EX PF.
Uh-huh...and here will be Sideshow's reply:
"There have only been one or two complaints about sloppy paint applications and googly eyes."
...then, delay in shipment of the 2nd batch so that they can take all of the sloppy paint returns from the 1st batch and send them out to orders in the 2nd batch.
My faith in Sideshow's quality control is just a tiny notch above my faith in politicians and insurance providers...and that is because I can return anything I do not like from Sideshow. This is the #1 reason I only have ONE Sideshow item on preorder with them; Psylocke EX PF.
Re: Rogue
I just sent an email to Sideshow complaining and demanding a replacement for the heads. I wouldn't take a full refund or sell this, I need her to complete this line. I hope angel and psylocke will be much better.
In the mean time I am enjoying rogue from far distance
I just sent an email to Sideshow complaining and demanding a replacement for the heads. I wouldn't take a full refund or sell this, I need her to complete this line. I hope angel and psylocke will be much better.
In the mean time I am enjoying rogue from far distance
Smooth Criminal
Super Freak
Re: Rogue
will there be a second batch?
will there be a second batch?
Smooth Criminal
Super Freak
fuzzylojiks
Super Freak
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Re: Rogue
They use the same counting system on complains as they do in their newsletters.....
You'd better get your Pre-Order secured for the Rogue Premium Format Figure today, because with only FIVE (5) left of this southern belle, your time to ensure she's standing in your collection is running out!
They use the same counting system on complains as they do in their newsletters.....
You'd better get your Pre-Order secured for the Rogue Premium Format Figure today, because with only FIVE (5) left of this southern belle, your time to ensure she's standing in your collection is running out!
fuzzylojiks
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Re: Rogue
Someone posted the pics on Sideshow's wall on facebook, the comments are flying in. haha.
https://www.facebook.com/sideshowcollectibles?sk=wall&filter=1
Someone posted the pics on Sideshow's wall on facebook, the comments are flying in. haha.
https://www.facebook.com/sideshowcollectibles?sk=wall&filter=1
Re: Rogue
Just sent em a nasty email(worded as professionally as possible) about the issue demanding replacement heads. we'll see what the response will be...
Just sent em a nasty email(worded as professionally as possible) about the issue demanding replacement heads. we'll see what the response will be...
xYx
Super Freak
Re: Rogue
Is this the biggest uproar with a Sideshow product?
Is this the biggest uproar with a Sideshow product?
joeprox
Super Freak
Ricardofeitoza
Super Freak
Reply to An e-mail sent by a brazilian Collector to Mike Tolentino:
Hi Diogo,
Thank you for your email and for your concern regarding the Rogue Premium Format Statue. I have scanned through the pictures and comments on the boards. We are aware of the complaints that some of our collectors have and right now we have had a small handful of people that have actually contact us. While on the boards, I did notice that a majority of the people are commenting and judging the piece on the same 3 or 5 photos. While we appreciate the passion our collectors have for our products, I am afraid it is a little too early to comment on anything as of yet.
Of course, if when you receive your statue you are not happy with it, we will do our best to assist you as we have always done in the past. As a reminder, all our items are hand painted and hand crafted. Each will vary slightly and its best to hold any critiques until you receive your own individual item.
We do appreciate your concern and your feedback and your critiques have been forwarded to our production team.
As always, if you have any further questions, please do not hesitate to contact me directly.
Best Regards,
Michael Tolentino
Customer Service Manager
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320 USA
(805) 214-2116 Office • (805) 214-2190 Fax
In the U.S.: 855-SIDESHOW (1-855-743-3746)
Outside the U.S.: (805) 214-2100 ext. 2
"
Hi Diogo,
Thank you for your email and for your concern regarding the Rogue Premium Format Statue. I have scanned through the pictures and comments on the boards. We are aware of the complaints that some of our collectors have and right now we have had a small handful of people that have actually contact us. While on the boards, I did notice that a majority of the people are commenting and judging the piece on the same 3 or 5 photos. While we appreciate the passion our collectors have for our products, I am afraid it is a little too early to comment on anything as of yet.
Of course, if when you receive your statue you are not happy with it, we will do our best to assist you as we have always done in the past. As a reminder, all our items are hand painted and hand crafted. Each will vary slightly and its best to hold any critiques until you receive your own individual item.
We do appreciate your concern and your feedback and your critiques have been forwarded to our production team.
As always, if you have any further questions, please do not hesitate to contact me directly.
Best Regards,
Michael Tolentino
Customer Service Manager
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320 USA
(805) 214-2116 Office • (805) 214-2190 Fax
In the U.S.: 855-SIDESHOW (1-855-743-3746)
Outside the U.S.: (805) 214-2100 ext. 2
"
Chapter 2099
Super Freak
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Re: Rogue
This is definitely shaping up to be the biggest, IMO.
The Faith polystone statue (from Buffy) is due out in a few months. Pics from SDCC were posted and compared to the original painted-up prototype. It was 'night and day.' I can only imagine what the final product will look like. Has me worried, TBH.
This is definitely shaping up to be the biggest, IMO.
The Faith polystone statue (from Buffy) is due out in a few months. Pics from SDCC were posted and compared to the original painted-up prototype. It was 'night and day.' I can only imagine what the final product will look like. Has me worried, TBH.
Re: Rogue
guessing this is the response you will get esp if you havent gotten ur item yet. i am interested to see what they tell me since i already have her in hand.
guessing this is the response you will get esp if you havent gotten ur item yet. i am interested to see what they tell me since i already have her in hand.
Kibishii
Super Freak
xYx
Super Freak
Re: Rogue
Well good luck on that Chap, hopefully this would be the last time Sideshow drops the ball. Once again I salute the QC sticker department for such a commendable job! You guys muther____in' rock!
@Ricardo
Wow! Just a handful have voiced their complaints?
I doubt that ____ filled excuse...
Oh the "Chin" fiasco. I think this has the momentum of upstaging that one, since the mistake is staring you right in the face... Well at least one eye is staring at you.
This is definitely shaping up to be the biggest, IMO.
The Faith polystone statue (from Buffy) is due out in a few months. Pics from SDCC were posted and compared to the original painted-up prototype. It was 'night and day.' I can only imagine what the final product will look like. Has me worried, TBH.
Well good luck on that Chap, hopefully this would be the last time Sideshow drops the ball. Once again I salute the QC sticker department for such a commendable job! You guys muther____in' rock!
@Ricardo
Wow! Just a handful have voiced their complaints?
I doubt that ____ filled excuse...
Oh the "Chin" fiasco. I think this has the momentum of upstaging that one, since the mistake is staring you right in the face... Well at least one eye is staring at you.
Smooth Criminal
Super Freak
Re: Rogue
With the iron man maquette did sideshow ever recall to get repainted? Im wondering if sideshow will do a recall!
With the iron man maquette did sideshow ever recall to get repainted? Im wondering if sideshow will do a recall!
Chapter 2099
Super Freak
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Re: Rogue
I really do admire SSC's Customer Department and the job they do for their customers. But I just wish these recent prototype pics were a little more accurate when it comes to the representation of the final product.
I can understand if they changed the sculpt and said 'Well, prototypes may vary and this is an example of that.' But that's not the case here. The sculpts aren't the problem. It's the paint apps. And I understand they're going to allow an artist extra time to paint up a prototype to really 'reel' in the fans, but this is a little extreme. The paint apps look so bad that it almost looks like it's a totally different sculpt. I'm almost tempted to say it ruined the piece, and I don't think I've ever said that about a SSC piece.
I really do admire SSC's Customer Department and the job they do for their customers. But I just wish these recent prototype pics were a little more accurate when it comes to the representation of the final product.
I can understand if they changed the sculpt and said 'Well, prototypes may vary and this is an example of that.' But that's not the case here. The sculpts aren't the problem. It's the paint apps. And I understand they're going to allow an artist extra time to paint up a prototype to really 'reel' in the fans, but this is a little extreme. The paint apps look so bad that it almost looks like it's a totally different sculpt. I'm almost tempted to say it ruined the piece, and I don't think I've ever said that about a SSC piece.
