I've been lurking in the shadows on this thread since the announcement of SC having the license for DC statues. I picked up the Joker PF EX no problem, then I picked up the Poison Ivy PF EX with no problem. Brilliant statues and good customer service. But the third one, this Batman PF has been a complete nightmare.
The statue arrived with the usual problems of the armpit fabric and the tipping problem that have been well documented. But one of the heads, the long eared one, was also damaged. The paint on the nose and eyebrow was scratched off so I phoned SC and spoke to a very helpful chap who said to send pictures and they would send a new head out. It took them three days after I sent photos to confirm I was entitled to a new head, then took another three days for them to post the head and its taken a week more to arrive.
So package arrived this morning - over the moon, replacement head from SC. But what did I get but the long eared Batman head in worse condition than the original damaged one. The beard is all scrapped and the nose is damaged again - to me this looks like someone else's returned head. I can't believe that no one is checking quality control over there. I've just sent them another email with a photo of the damage so we will see what happens from now....