devilof76
Super Freak
Uh...I got a shipping notice for my new box. Yay for me.
Ok I never asked for a replacement head? Wtf? I asked about my cracked chip base and marks on her legs and base plus a new brown shipper because mine was destroyed in shipping. Shocked at not even a partial and no response to my brown shipper box. This is what I got:************* what happen to you SS?
Thank you very much for contacting the returns department with pictures of your Poison Ivy PF. We have compared your images to stock pieces and unfortunately we do not believe we could provide you with a replacement head that would be an improvement. Please keep in mind that these items are hand crafted and are as unique from one another as the characters they bring to life. We apologize for any inconvenience or disappointment this may have caused you.
-
If you feel that you are not fully satisfied with the item you may decide to return your item for a full refund. If this is the case you will receive a separate email which includes an RMA number for your return, along with instructions and a pre-paid shipping label.- Once the item is received into our warehouse, we would begin processing your exchange or refund.-
-
Please let us know how you would like to proceed. If you have any further questions, please do not hesitate to contact me and I will be more than happy to assist you.
-
-
Fairly certain they do not replace brown shippers.
I was recently reading through some SS shipping info as I am expecting my first piece and it said that the point of the brown shipper was to protect the art box and in no way would be replaced if damaged as its purpose is to take the damage and protect whats inside so no luck CBG.
I've just took my Ivy off her base and squeezed her legs together, just to see and it moved about an 1/8 of an inch. I think I could've moved it a little more too. Have you tried to move/bend it yourself to fit her in the base? I think it maybe worth a try. Your peg doesn't seem too far away from the hole.
Some members have mentioned in the past that applying heat from a hair dryer can make polystone more bendable (so to speak). I've never done this myself though. I would just bend it with my hands when the statue is cold.
Again it's worth a try. Please be careful and good luck!
Ah no worries I will just send this thing back to them. Im going to cancel my spider woman right now as well. Im still on the WL! I guess I can't blame SS for cutting corners. It's a business. I just felt it was very unfair to me as a collector. Just my 2 cents.
Thanks for your kind words...got an answer and maybe they change the base.No intention if the base is the failure or the the ivy himself.I've tryed to move leg,but its too much space between the hole an the peg (images may not display correctly sometimes). If i can get a new base and can not fix the problem,then i'll try the hair dryer.I'm scared to break the leg....
anyway,thanks again.
Is there no end to what CBG wants replacements or refunds for? The brown shipper What's next? Will you start charging SS money for the time you send checking the statue, the box, the brownshipper and for the time you send mailing and calling them. Should they also refund you the money it's cost you to call them?
Wanting a replacement box that's supposed to protect the box that contains your product? Great logic there... I feel sorry for the Customer Service reps that must deal with this kind of stupidity.
Wait, so let me get this straight. You post 50+ posts about Spider Woman being a "Grail" piece and she's the "best female statue" blah, blah, blah and you don't even own her yet? Are you for real!?
And now you're complaining about replacing a brown shipper box? And there's an idiot out there that calls me "whiny and entitled"? Good one.
No problem man, hope everything goes well. I figure your's is pretty much perfect except for that pesky base. So hopefully SS sees that and replaces your's soon!
Seems like ss is toughening up on their replacement policy. I knew that would happen eventually if collectors started abusing the policy. All good things must come to an end
And there's an idiot out there that calls me "whiny and entitled"?
Seems like ss is toughening up on their replacement policy. I knew that would happen eventually if collectors started abusing the policy. All good things must come to an end
Enter your email address to join: