I'm not surprised there is a thread like this about MB. I've felt like creating a thread like this as well for some time but just didn't have the energy and time to do it until I came here instead finding this.
My experience with MB has been mixed. My pre-order of Loki arrived without issues to my door. They answer e-mails and messages, how fast is another thing. Sometimes the same day, the next day or sometimes they don't answer because they've missed the e-mail, but sending the e-mail again or reminding them on facebook usually works. They are always polite and haven't found them to be rude.
I was surprised about them calling people morons on their FB and also about how much **** they were getting from a well known retailer like OneSixthBruce. OSB were like literally mocking MB in several FB posts a while ago.. afraid of competition? Well, maybe this is just what competition is. They are fighting for their own brand and MB are defending theirs. Nothing of what has been said from either part is going to stop me from buying from either one of them.
But for now, I'm on hold on pre-ordering anything more from MB. I've paid for all of my pre-orders in full and this has made me quite nervous with the talks about them ripping people off by not giving refunds and that they might end up out of business. But I think the refund thing is just an issue with them being very busy, I hope.
I did swap my Batman 1/4 PO for Thor TDW and Terminator DX13 last month because the damn thing never came in stock plus I already got it from HK back in September so the long wait was not worth it from MB.
But now the DX13 is delayed like 4 weeks. I remember mailing them back in December and they told me it was in stock and shipping soon. I just contacted them today and they told me they're gonna ship it by the end of the week. Together with Tony Stark IM3 WS.. talk about delays.
Then they told me they were going to ship the figures together but I did pay for shipping them individually, the cost of sending one figure is the same as sending two. So I asked them for a refund since they were going to do combined shipping. They tell me they are gonna have to use the most economical shipping method and that they can refund the shipping cost in power points. I'm trying to tell them right now on FB I want my money, real money but they aren't answering..
The only reason why I bought from them is because the power points made the items cheaper compared to other retailers, or so it seemed. I've come to the conclusion now after much calculation, that it's actually not. Since you won't be gaining any power points on the order you use points on and because I as an international customer must pay 20 in shipping above the "free shipping" price within UK, so that means I pay both the UK shipping price and the international shipping price. I've just been having a bad headache from the power points system, the points not registering or orders not showing up. Having to prove to MB how much points I actually have, several times.. that was really awful. Felt like I had to struggle with them for what was actually mine.
The points system doesn't work because for both us buyers and the seller it means more work. Why not simply charge a lower price and skip the power points thing? That would leave more time to ship out products on time.. which by the way, if they have so much orders not being shipped, how do they have time to post so much to their blog about games, movies etc? I don't get it. It feels like their priority right now should be 100% on getting delayed orders dispatched. I feel like paying 5 extra pounds to another retailer is kinda worth it now. But it's a shame OSB takes such an incredibly high amount for EU shipping, £35. Otherwise they would be getting more of my business.
Anyway, like I said. No more PO's from MB until I see some results. And if I don't get my refund on the shipping costs I think I might actually start cancelling figures. I have about 6 or 7 figures PO'd already paid for in full (not counting Tony Stark and DX13). If they want to struggle to keep 19.99 from me which are mine then I'll just take my business elsewhere.
