Yep, great super fast service from Sideshow on the replacement back piece (due to weak magnets) took roughly a week to get it and totally justifies my reasoning to order this LSF direct from Sideshow...well that and the fact that it still worked out cheaper to order direct!
it looks like sideshow likes people over seas better then people in the US.
Took a week for the to accept my exchange request. Then it took a week for them to send me the correct shipping labels. 5 days to ship it back to sideshow then a few days to process the statue then another 5 days to send it back to me. So overall i'm looking at over a month just for an exchange. This is crap customer service and crap QC
it looks like sideshow likes people over seas better then people in the US.
Took a week for the to accept my exchange request. Then it took a week for them to send me the correct shipping labels. 5 days to ship it back to sideshow then a few days to process the statue then another 5 days to send it back to me. So overall i'm looking at over a month just for an exchange. This is crap customer service and crap QC
I'm hoping mine arrives with no missing fabric!!! 
I wonder what splendid stories we'll get to hear come the release of the Doom LSF
Propaganda!!!!!
SS has always had QC problems..... love it or leave it.
it looks like sideshow likes people over seas better then people in the US.
Took a week for the to accept my exchange request. Then it took a week for them to send me the correct shipping labels. 5 days to ship it back to sideshow then a few days to process the statue then another 5 days to send it back to me. So overall i'm looking at over a month just for an exchange. This is crap customer service and crap QC
So I got my replacement parts from SSC and they were worse than the originals.
Full of scratches and paint chips and if there are magnets in the back piece you would never know it. I can't let go of it when I place it on the LSF, it won't hold at all.
Emailed them with pics and a video of the back piece an this was the response:
We’re sorry that your replacement parts arrived with issues. Unfortunately, due to limited nature of this piece, we found we do not have any replacements for this item. We apologize for the inconvenience and for any disappointment this may cause you.
If you would like to keep your Iron Man as is and keep the better of the two pieces with flaws, we can offer you a $200.00 Sideshow Collectibles credit that can be used on a future purchase. If there is something from our website that you are thinking about ordering, let us know the item number and we will book the order for you and apply this credit to that purchase. This offer is valid on any in-stock or preorder items listed in our online store. Please note however, if you accept the Sideshow Collectibles credit, the case will be closed and you will not be eligible for any further credits or an exchange on this item.
If neither of these options is satisfactory, you may decide to return your damaged item for a full refund.
I'm in Australia, so a return is not an option, but at least I'll get $200 back in credit. What do you think guys?
Sorry to hear about this buddy. What it comes down to is if you would you be happy accepting the $200 credit aswell as the statue for all the flaws you have? I doubt very much that if you'd have to send it back. I imagine that if you didn't want the statue anymore that sideshow would ask you to destroy it in order to get your refund back. The only pain in the butt is claiming back your import tax fees
That's horrible.So I got my replacement parts from SSC and they were worse than the originals.
Full of scratches and paint chips and if there are magnets in the back piece you would never know it. I can't let go of it when I place it on the LSF, it won't hold at all.
Emailed them with pics and a video of the back piece an this was the response:
We’re sorry that your replacement parts arrived with issues. Unfortunately, due to limited nature of this piece, we found we do not have any replacements for this item. We apologize for the inconvenience and for any disappointment this may cause you.
If you would like to keep your Iron Man as is and keep the better of the two pieces with flaws, we can offer you a $200.00 Sideshow Collectibles credit that can be used on a future purchase. If there is something from our website that you are thinking about ordering, let us know the item number and we will book the order for you and apply this credit to that purchase. This offer is valid on any in-stock or preorder items listed in our online store. Please note however, if you accept the Sideshow Collectibles credit, the case will be closed and you will not be eligible for any further credits or an exchange on this item.
If neither of these options is satisfactory, you may decide to return your damaged item for a full refund.
