Recent content by SideshowMike

Hi all, We do feel your pain and I'll be happy to bring this to the attention of the shipping team, BUT, last time we checked, the present code that we are using has been what has been suggested we use in order to guarantee packages are delivered without delay for all the countries around the...

Hi Racetrack, Because we ship so many packages all around the world with so many different customs agents with different specifications looking at the harmonized codes that we claim, we have to use the most widely accepted code. If the wrong code is used, or if customs agents THINK the wrong...

Re: 25% off at SSC coupon code through May 7th Hi guys, We are manually going through and checking all the orders to verify that all the orders meet the T&Cs of the promotion. If there are any orders that do not qualify, will contact you. Thanks for understanding!

You're right DGT, there are going to be times when we do process pre-ordered items before they arrive in our warehouse. There are a number of variables that go into scheduling the processing calendar and we try to process items a day or 2 early, so that your item is whisked away to you within...

Hi Guys, Something to note is that we don't charge credit cards immediately when orders are placed on the website. All the order info goes to our processing system and we attempt to charge what ever info was sent from your online account. So if there is a typo in the credit card we'd never...

DarkHumor, We can work with you if your Waitlist for the EX goes live. You just have to contact us before you cancel anything. In the future, if you're going to play the game of putting in a Waitlist order for the EX and order the Reg to make sure you get something, it works best if the...

There is a floor in the MBK that has tons of collectibles. You'll have to ask around as that place is a giant maze with a lot of off shoot floors/corridors. There's also good section by the bowling alley that's there.

If it makes you all feel better I'm still waiting for my Batman too. I'm about to go storm the warehouse!!!

Hi Guys, Sorry if you've had a call where you feel you haven't been helped. We're always looking for feedback on new and old policies. We're always growing and always looking for ways to improve the services we offer, while still being able to operate at an efficient pace. We have recently...

Akamonrg, sorry for any confusion. The option for a replacement was always there, but it may have gotten lost in the rest of the information the rep was giving you. When the rep wrote: Please note however, if you accept the Sideshow Collectibles credit or the discounted refund, the case will...

Hi Stoker, Sorry to hear about the confusion regarding your shipping costs. I would recommend contacting your local customs office to get the most accurate estimate of import fees. Please bear in mind that Sideshow Collectibles highly discounts all our international shipping costs and your...

Snake Eyes heads have arrived and are currently shipping for customers who purchased the figure directly from us. Contact your retailer for updates if you purchased online or at your LCS.

Hi All, Yes, we are having some sever issues right now. If you need any assistance or have any questions you can contact us directly at 855-SIDESHOW. Thanks for your patience. I can assure you that the internet gremlins will be dealt with as quickly as possible.

Hi Guys, The email is legit and sent by yours truly. Sorry for the little grammer faux pas guys. If you have any questions, please do not hestiate to contact me direclty. We just want to make sure that any outstanding credits that may be lingering in your account are applied to an order...

Greetings from across the pond! I would like to confirm that we have been advised from many customs offices around the world that the Harmonized code that we had been using up until recently will no longer be accepted. We apologize for the added cost this will add to our international orders...