Dusty
just me
Thanks
I just want everyone to know that we're doing everything we can to get your questions answered and fears addressed. Thank you for your patience in this time of transition.
EU Wharehouse closing?
- Thread starter akamonrg
- Start date
Help Support Collector Freaks Forum:
Thanks
I just want everyone to know that we're doing everything we can to get your questions answered and fears addressed. Thank you for your patience in this time of transition.
No they sent me blade/dracula dio from US with fedex new shipping.
They sent it after the 9/10th december, so this is the real shipping cost and this cost me more than shipping from EU warehouse.
And I will have more VAT and I don't know at this time what will be fedex fees.
Finally I know one thing: It cost more.
But I will make update and when fedex will send me invoice I will post the difference between from UK and from US
Karma
Jack's Smirking Revenge
kinda confused ..i got this email from sideshow
This item is the mk2 full size iron man bust...........the price kinda contradicts others freaks examples, ether that or sideshow is lying to me
This item is the mk2 full size iron man bust...........the price kinda contradicts others freaks examples, ether that or sideshow is lying to me
Stampe
Super Freak
Under normal circumstances I would have been all over it (but maybe cancel later) but not now.
ecekat
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Well pay more just for a print directly with sideshow when you can find it for less with local retailer or with US seller
darren1228
Super Freak
If Sideshow continues to make the exclusives art prints and have interchangeable parts available for the regular I wouldn't mind the closing of EU warehouse at all. Please continue with this practice Sideshow!!!
Vince
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Hm, did you specifically tell them that they are plastic/polystone items, originating from China? Most of the EU does not charge duty on those types of items. In most cases, duty applies for metal replicas, original works of art, etc. (but of course, some countries may have varying customs laws, unfortunately
I don't see what the content of tha package has to do with customs.
All goods that are allowed are taxed when they are over a certain value, if it's plastic, they'll tax you, if it's polystone they'll tax you ...
And what I'm most concerned about is the double FedEx fee.
SS charges the brokerage fee en on arrival FedEx charges again an administrative fee.
What's that all about ?
Chicky
SSC VIP Goddess
Our Fed Ex rep explains that the brokerage fee= handling of customs paperwork and admin getting it through the Customs Office. This is covered within your freight.
The Advancement service fee = a charge for them fronting EU customer's customs fees to the EU Taxation offices, which requires them to collect it from you. I believe this fee covers their paperwork and efforts to do this specific service. This is payable to the carrier.
Therefore there is no double fee. I believe this page may answer many of the questions that posters have had. https://www.sideshowtoy.com/helpdesk/?p=95
We urge everyone to contact us for a ship quote and then use the calculations from the information page above to estimate their customs fee charges prior to canceling.
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Just received 2 shipping quote for France:
For a 12" Hot toys 44$53 Now with Fedex
(Before with UK it was 38-39$)
For a Gandalf/Balrog diorama 60$77 Now with fedex
(Before it was under 55$ with UK)
Far from what sideshow told us.
I agree this are good for Fedex but sorry it cost more than before and we have more VAT (17.5 % to 19.6%) and fedex fees (not 10$ but 10€ which are 15$) and hope nothing more.
25 gift card is useless and it will be better if sideshow increase reward point when we buy something.
Like 1$ spent give you 1,5 reward point (maybe 2).
For a PF which cost 300$ we can have 450reward/22.5$ discount.
It's better than 15$ discount and we can use this with preorders.
I think sideshow need to think about this, because we have no interest to buy non-exclusive from sideshow (example for a T700 bust with sideshow it will cost 480€ and with local retailer 390/420€ and before sideshow price with UK warehouse cas the same as retailer, with 2 reward point earned for 1$ spent I have 50$ discount which reduce sideshow real price to 440€).
At this Time I canceled few orders because it cost more and think to cancel more.
For a 12" Hot toys 44$53 Now with Fedex
(Before with UK it was 38-39$)
For a Gandalf/Balrog diorama 60$77 Now with fedex
(Before it was under 55$ with UK)
Far from what sideshow told us.
I agree this are good for Fedex but sorry it cost more than before and we have more VAT (17.5 % to 19.6%) and fedex fees (not 10$ but 10€ which are 15$) and hope nothing more.
25 gift card is useless and it will be better if sideshow increase reward point when we buy something.
Like 1$ spent give you 1,5 reward point (maybe 2).
For a PF which cost 300$ we can have 450reward/22.5$ discount.
It's better than 15$ discount and we can use this with preorders.
I think sideshow need to think about this, because we have no interest to buy non-exclusive from sideshow (example for a T700 bust with sideshow it will cost 480€ and with local retailer 390/420€ and before sideshow price with UK warehouse cas the same as retailer, with 2 reward point earned for 1$ spent I have 50$ discount which reduce sideshow real price to 440€).
At this Time I canceled few orders because it cost more and think to cancel more.
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Alice Adrenochrome
Super Freak
Sideshow, what have you done? I don't want to speak for others, but, as a loyal customer since 2004 - I bought virtually everything from you directly - I feel left out in the cold.
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Yesterday received first package with fedex, opened by customs and damaged by customs.
And I think they don"t understand package have 50% off as I see that custom value on fedex print is the real item price.
So now I need exchange and to explain fedex that real price is invoice total not product price.
And I think they don"t understand package have 50% off as I see that custom value on fedex print is the real item price.
So now I need exchange and to explain fedex that real price is invoice total not product price.
ecekat
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Yesterday received first package with fedex, opened by customs and damaged by customs.
And I think they don"t understand package have 50% off as I see that custom value on fedex print is the real item price.
So now I need exchange and to explain fedex that real price is invoice total not product price.
damaged????????why did they open the package???
Yesterday received first package with fedex, opened by customs and damaged by customs.
And I think they don"t understand package have 50% off as I see that custom value on fedex print is the real item price.
So now I need exchange and to explain fedex that real price is invoice total not product price.
What a joke and now you have the hassle of getting it swapped out and getting the price sorted out, takes the fun out of collecting eh?
Just to see nothing wrong they open all, brown box, printed box (and they don't do this with caution) and look inside but they don't properly put parts back (perhaps they fear sideshow hide something in package).
What I know is with UK warehouse this never happened.
I saw legolas PF coming, will cancel this, better price with local retailer, exclusive is not a must have and no problem with customs or with fedex.
Hope for others they will not do this all the time
No they will send me new parts and I will smashed damage parts.
Hope customs will not damage new one
No they will send me new parts and I will smashed damage parts.
Hope customs will not damage new one
Yeah hopefully they'll arrive safe this time.
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