This is a problem that is not only common but contrary to popular belief in danger of losing some of there customers. They already have to contend with retailer prices, but now they have pretty much sent everyones account to were it was 2 years ago. I placed an order for an Excl. Jason from Jason IX for a friend of mine who loves that stuff but doesn't have a CC, and I got an email before Christmas saying my CC had expired. WTH I said, my credit card is good for another two years. So I get on the phone, talk with the person who shall remain nameless and noticed while doing so that my email address, CC and even the way the page was setup was exactly the way it was 2 years ago. The fancy new item list of things you have on order was gone, the email address was incorrect, and the CC was the one I used to pay for the fellbeast when it shipped ages ago. So they tried charging an ancient CC, problems solved right?! WRONG, I looked on the account page after the New Year wondering why the **** it hadn't shipped yet and the order was canceled due to CC decline. How the **** does this happen when I recieved the Crystal Lake book from them a month earlier with the same CC np, and the fact that SS charges go through even if you don't have the money in the account, UNLESS they tried charging the same CC AGAIN even though given the correct card, or were just plane lazy/dumb and forgot?? Seeing as this order was for a friend and not me, I gave up and gave him his money back that I had for over a month. I haven't gotten back in touch with them yet because i've had soooooooo many problems with SS in the past, which for some reason I seem to be the only one who has problems with THE GREAT AND MIGHTY SIDESHOW THAT NEVER SCREWS ANYTHING UP!! So I will probably try to get back in touch with them Monday, but I swear on my collection that if I have ONE MORE problem ordering from Sideshow, upcoming exclusives, Excl. Grevious AND predator be damned, these products aren't worth the trouble of having to spend every waking moment wondering what Sideshow is gonna screw up next. I've waited so long to post this because anything before today would have just been an unfair blast at Sideshow that would result in either instant deletion by the Sideshow Bias Mod crew, or worse a lynching by all the Sideshow Congregation for blasphemy in the name of Sideshow *cough*Josh*cough* . As I stated before, I have had multiple problems with Sideshow in the past, canceling orders months before that still get charged, being charged for an item I NEVER even ordered, damaged product, just plain piss poor manufactured product, and i've sent an angry email or two, AND adding inslult to injury the fact that i've entered at least 100 of thier contests, quiz's, games and drawings and haven't won squat while I see most other board members pretty much guarunteed wins everytime a promotion is going. Needless to say I'm bitter at Sideshow, and i've tried to make this appeal as PC as possible without making unfair accusations, or blatent insults at them, I just think it's time everyone here realized Sideshow isn't god, you shoudln't pray to them, and you should be weary of how and where you spend your money. Lastly, PLEASE PLEASE PLEASE PLEASE don't post in this thread with "i've never had any problems before" or "Sideshow has always been great to me!"!! Not only does it do nothing to help anyone involved in the problem except that persons post count, but also everyone here knows what a great company 99% of you all think Sideshow is and we don't need it reitterated in our faces when I for one am obviously upset and don't really want to read that at the present. So Sideshow, as i've seen so many times before in threads like this, make me a believer please, PLEASE, i've gotten help from a person on the phone, and that didn't work, and my many tries at emailing don't work either, so make me BELIEVE in the gospel of Josh, make me see the light and all the good that is Sideshow!!! HEAL ME!!
P.S. You guys REALLY need to make that email about declined CC a little easier to understand, I looked at it for at least 10 min. dumbfounded before I finally just called. "Do this, this, this, this, this and this, but not this, if you do do this, then follow by this, this, this this and this, unless you never did this, in which case ignore all of this!! Thanks!"
