I just thought I'd repost this wonderful little rant from their Facebook page.
To All Of Our Genuine Customers
We would like to address the activity of a small group of forum users who aren't customers of ours but are taking it upon themselves to slander our business and attempt to cause trouble for us, including illegal hacking attempts that are under investigation and being dealt with by the police.
As a business, we are NOT in any trouble, we are thriving in fact and just about to submit our first full tax return which shows a healthy profit within our first year of trading.
The fact is that some forum users believe that they are in the majority when in fact that couldn't be farther from the truth. They are vindictive little morons who have nothing better to do than (ironically) sit in their mother's basement and troll hardworking people.
We are a small family run business. We have a small group of employees who are all hardworking family men but yet these idiots think that it's OK to try to put us out of business without any consideration for what that would do to the wives and children of our amazing staff.
The fact is they can't and won't ever put us out of business. We are here to stay and can take all the time in world to bat these flies away. Their actions are pointless and this will be the only time we will EVER recognise them. The only reason we're doing it now is because we want our real customers to get some real information.
If you are a GENUINE customer and want to see some GENUINE feedback that is completely independent and in no way moderated, then please visit*
https://www.feefo.com/GB/en/reviews/M...?id=558941*and in fact you can read some very recent reviews from some of our highest spending customers.
Or check out our eBay, Amazon or Play feedback - we've only been using these sites since Christmas but again, totally genuine feedback that you can rely on.
Or if you want to address any concerns then please call us on 0844 800 1169 or email us with your number and we will call you back.
Or if that's not enough, we can show you a list of every item ordered over the past 12 months via Google Analytics and which ones have been delivered via our UKMail system, which equates to 99.2% - this would be for customers only and we would need to do this face to face, which we're happy to do.
We are actually calling every customer over the next day or so to relay the above information.
As for this page, this is for our customers only and is not a forum of any kind. If someone comes on here and says something slanderous, the comment will be deleted and that person will be banned. If you are a customer who wants to reach out and ask a question, you are more than welcome to do so. We will not tolerate any kind of abuse from anyone and if that's what anyone wants to do then they can go and waste their time on a forum somewhere.
We are here to listen to our customers. We are here to resolve issues and I guarantee, you will not find a more caring bunch of people anywhere else. We all LOVE this industry and we love our business. We will do anything within our power to keep our customers happy and the fact that we took more pre-orders in December that any other month since we started, 80% from existing customers, shows that our real customers already believe in the above.
As for the recent stock deliveries, we've dispatched around 70% of what we've had in December and the rest of backlog will be cleared by the end of next week. As we've said before, if anyone doesn't want to wait any longer, then please call us at any time and we will cancel the order.
Thanks for taking the time to read this and please rest assured that we absolutely appreciate your business.
Thanks
Kate, Liam and the Mother's Basement Team
Mothers Basement Reviews | Customer Reviews of
www.mothersbasement.co.uk | Reviews of Mother's...Service Products Ratings guide All Feefo reviews are gathered anonymously from genuine customers.
feefo.com
When they posted this they must have known exactly what they were doing. I really hope that they get their just desserts.
How and when did you pay?
