Re: ENTERBAY SUCKS
Didn't Enterbay tell people who had floppy knees on their MIB figures to put tape on the knee hinge in order to strengthen them?
I think that's actually the way they repaired them, & sent them back to customers. Crazy.
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Because of the importance I put over having a really good head sculpt likeness on a figure, it's kinda hard to ignore EB, even if they seem "dodgy" sometimes. Head sculpts aren't everything, but it can certainly stop me from buying figures of characters I want (like most of the HT Avengers
), & actually get me interested in figures of characters I'm not necessarily a hardcore fan of, like the EB Terminator figures, or their (cancelled?) Django figures.
I've dealt with EB customer service a few times. Usually winding up (eventually) with a favourable result for me. I think one of the things that might be frustrating with EB, is the time it sometimes takes to reply to emails. But when they reply, they seem to be polite, & do help out. It's not like they say "DEAL WITH IT" when you have a QC issue with your figure
Or do they? I haven't had that response anyway. Although, going silent might imply they are saying "DEAL WITH IT" to some peeps.
One of the main turn off's with EB, when dealing with a QC issue, is the customer paying for shipping the item back to them. Having to go into your own pockets for something that isn't your fault can really annoy peeps. That's why SSC is cool sometimes (which kinda benefits HT's reputation maybe). Have a problem with your statue? Smash it, we'll send you another. What? Your HT figure's head sculpt is faulty? Destroy it, we'll send another, free of charge. Yay.
QC problems + Mediocre customers service + Return shipping charges = This thread
Realistic expectations + Knowing EB's reputation + PayPal protection = Prepared customer