1/6 Hot Toys - MMS420 - GOTG Vol.2 - Star-Lord Collectible Figure

[Hoody999]

Thanks. Yeah, hopefully getting him mid-February. I’ve just put Doctor Strange on lay-by since most local retailers are selling out. Really didn’t want to miss that one.

I'll be getting my Star Lord in Feb too. Where did you lay-by Dr Strange ?

 

[gmoney5000]

So I finally got a reply back from my seller. This is what Sideshow had to say to him:

I am sorry your customer is not happy with this figure. I spoke to my retail division and this red spot is throughout the edition. We are not offering credits or replacements as they are all like this. The one your customer has is not that bad. The way he positions the figure can minimize the red spot on his neck.
I can still provide the jet pack if you would like.
Please let me know.

Wow, such a disappointing response from Sideshow! The defect is widespread so we're not gonna take responsibility and also his defect isn't even that bad. Jeez, horrible, horrible customer service. Seriously, wtf!?

 

[alucard1138]

So I finally got a reply back from my seller. This is what Sideshow had to say to him:

I am sorry your customer is not happy with this figure. I spoke to my retail division and this red spot is throughout the edition. We are not offering credits or replacements as they are all like this. The one your customer has is not that bad. The way he positions the figure can minimize the red spot on his neck.
I can still provide the jet pack if you would like.
Please let me know.

Wow, such a disappointing response from Sideshow! The defect is widespread so we're not gonna take responsibility and also his defect isn't even that bad. Jeez, horrible, horrible customer service. Seriously, wtf!?

R you f'n serious? That response is worse than the issue itself. Could you imagine if that's how Ford/Honda responded to consumers about their airbag defects? "Well it's wide spread so we're not issuing a recall". Man, my Star Lord doesn't even have the staining issue but this response from Sideshow makes me angry.

 

[SmokeUpJohnny]

Got mine from BBTS today. I guess I dodged a bullet on this one. Looks like whoever packed mine had the foresight (or dumb luck) to pull the head condom down far enough past the collar to prevent any staining on the neck. Or maybe BBTS repacked it? No idea, but I'll take it. Also, the jacket was unzipped half-way on mine as well. I'm not sure, based on everything I've read here if that had anything to do with mitigating any friction staining, but again, I'll take it.

 

[WhatWouldLiquidDo]

Mine has paint on the neck. Rivets from the pants missing. And the zipper on the jacket broke and it won't zip up correctly now

Sent from my iPhone using Tapatalk

 

[TurdFurgusonsHat]

I got mine in from BBTS. There is a small stain from the jacket on the right side of his neck. Not sure if I'll pursue a replacement because it's not visible with a jacket on and I will never display him without one. Maybe I'll try an eraser. No other issues I can find.

Pretty cool figure, I have both v1 and v2. Happy to own both so I can display the helmet on and off. Both figures have their advantages. The v1 long coat is way cooler than v2 and I like the rocket boosters on his boots. The v2 has the much nicer sculpt with more accessories to play with. Owning both figures is easy to justify.

 

[Wor-Gar]

The v1 long coat is way cooler than v2 ....

Well that just answers my question.

 

[TurdFurgusonsHat]

Well that just answers my question.

The v2 isn't bad, it's a much cleaner more basic look. But the v1 just blows it away with it's more intricate detailing and weathering. I love the shoulder and forearm armor with the ravager logo.

 

[Wor-Gar]

Did you take pictures of both by chance? I do like the frayed detail and weathered look of the v1.

I was thinking of picking up the reg v2 and then try to find a loose v1 long-coat.

 

[TurdFurgusonsHat]

Did you take pictures of both by chance? I do like the frayed detail and weathered look of the v1.

I was thinking of picking up the reg v2 and then try to find a loose v1 long-coat.

Keep in mind that I am the worst photographer in the world armed with a cell phone camera so apologies in advance.

Sent from my LG-US996 using Tapatalk

 

[TurdFurgusonsHat]

...

Sent from my LG-US996 using Tapatalk

 

[Wor-Gar]

Thanks for the pics.

One could make a very fine figure if you bashed both together. I love the v1 coat -- the wear and tear is too cool. And I prefer the v1 pants being more purple than reddish, plus the rocket boots. But the v2 is a better overall figure -- better proportions, much better sculpt, better bits and extras.

 

[gmoney5000]

Mine has paint on the neck. Rivets from the pants missing. And the zipper on the jacket broke and it won't zip up correctly now

Guess what buddy, Sideshow could give AF less. I still can't believe the response they gave in regards to my paint stain! Unbelievable!

 

[gmoney5000]

R you f'n serious? That response is worse than the issue itself. Could you imagine if that's how Ford/Honda responded to consumers about their airbag defects? "Well it's wide spread so we're not issuing a recall". Man, my Star Lord doesn't even have the staining issue but this response from Sideshow makes me angry.

Yeah, it's actually shocking the 0 f'***s given in their response. The nonchalant "oh, it's not that bad, just deal with it" attitude is maddening.

That kind of customer service is not only straight up disrespectful, but it's just plain insulting as well.

I am definitely going to be returning!

 

[SmokeUpJohnny]

Guess what buddy, Sideshow could give AF less. I still can't believe the response they gave in regards to my paint stain! Unbelievable!

Yeah, that response you received was BS. Especially in light of the fact that clearly not all of the figures had the stain. Granted my one figure is a small sample size, but this was negligence on the part of HT. OK, so a recall is probably not going to happen, but they could have at least done something more than tell you to pound sand. That was just terrible customer service and a complete cop out.

 

[HDGuy84]

I'm sorry, where are the goofs that said voicing concern over the QC issues and SSC's customer service as "whining?"

Silent now I see- likely because they all realized this is a problem and SSC/HT response is absurd.

This is completely unacceptable and the customer service response of essentially "eh, deal with it" is horrible.

 

[TonTon]

I'm sorry, where are the goofs that said voicing concern over the QC issues and SSC's customer service as "whining?"

Silent now I see- likely because they all realized this is a problem and SSC/HT response is absurd.

This is completely unacceptable and the customer service response of essentially "eh, deal with it" is horrible.

There's voicing concerns, and then there's whining cause you have to take off your figure's pants to see if it's actually broken or not and you can't be bothered to do that. There's a difference.

 

[HDGuy84]

There's voicing concerns, and then there's whining cause you have to take off your figure's pants to see if it's actually broken or not and you can't be bothered to do that. There's a difference.

Negative- I'm not dissecting the figure to fix their issue.

If you say you'd be willing to take apart your smartphone to fix a defect it came with you're a liar. Same circumstance.

Additionally they got my return- they confirmed it was snapped not dislocated.

 

[TonTon]

Negative- I'm not dissecting the figure to fix their issue.

If you say you'd be willing to take apart your smartphone to fix a defect it came with you're a liar. Same circumstance.

Additionally they got my return- they confirmed it was snapped not dislocated.

It's not a smartphone you moron. It's a figure that is easy to assemble and take apart. Half this figure needs to be disassembled to switch jackets/shirts, etc.

Your second point is completely moot, the whole issue that we voiced about your complaints was that you wouldn't even check to see whether it was broken or not, since that's all they were asking.

 

[HDGuy84]

Logic isn't a flower that grows in everyone's garden.