I think everyone of us should post on their facebook page.
I was so free to write something.
I think we should all use the same text over and over again so it looks massive on their page.
How do you think about zhis text?
I am sorry, I am no native english speaker but I hope the text conveys what I mean:
"These are actual pictures of my 1 1/2 months old MMS204 ED209 figure.
As with the old figure, the dome starts to deteriorate.
Only this time already after one and a half months rather than after a year or so.
And as a nice bonus, also do the rubber sleeves on the arms and legs.
You guys from Hot Toys NEVER answered your fans questions in the past year what material would be used for the new dome.
This, the fact that the old figures had the exact same problems years ago and your unwillingness to communicate with us can only be described as a hard slap in the face of your customers as apparently you do not care for us, having defective figures only one to three months after release.
Some of us brought this new old topic up to you in a very kind manner, including me.
We asked for a real and constructive communication between you and us fans/collectors who are supporting your company for years, even if there were debacles like the DX02
(where you publicly denied the problems most of the customers had and secretly changed the suits material without compensating early adopters.).
Your current communication with us is not appreciative and leaves a lot to be desired.
One answer to certain people is:
"Our production team is aware of the problem already and is investigating into the issue. We’re waiting for an update from them.
In the meantime, may you refer the people who have contacted you to send an email to our Customer Service department ([email protected] ) with photos of the affected areas and the sales receipt if they haven’t done so already.
Thank you for your help"
The answer to the majority of customers is this though:
"Thanks for your information!
However, after checking, xxx is not our official retailer.
Please kindly understand that after-sales service will only be provided for first-hand purchase via official channels.
After-sales service is not applicable for purchase on online auction sites (e.g. eBay, Yahoo) and unofficial channels.
For the next time, we highly recommend that can purchase from our official dealer that after-sales service can be guaranteed
We are sorry that replacement cannot be offered for your case.
If your collectible figure is purchased from xxx, we recommend that you can contact them directly and they will provide you with after-sales service according to their terms and conditions."
Hot Toys!
We don't want echanged figures!
We're fans of the RoboCop franchise and love the characters, that's why we bought this figure.
We want to get to a satisfying solution TOGETHER with you!
It would be sufficent if there would be the possibility to get durable rubber, or even better hard plastic domes and new, durable rubber sleeves for the joints on the ED209 figure.
Hot Toys.
Now is the time to react and start to help us.
Don't risk more of the collectors to return their figures.
Don't risk more of us cancelling per orders of upcoming figures.
Don't risk your reputation amongst us."
And everyone should add actual pics of their figure as well.
What do you think?
If everyone of us posts this every day without an answer from them in their page probably they're gonna react in some, hopefully positive way.
Totally rocks, Chris.
Maybe a bit harsher, cause it sounds rather sad...then angry and a nod to the money spent would be great.
Cause that's no 20 buck toy, we through thousands of dollars in their throats!!!
I'll be buying less, but I'll still be buying. And I was gonna be buying less anyway even before this.
