I once had a delay due to a damaged item, and, what can I say? It arrived a few weeks later than usual, but the EU department informed me about the situation, so I knew what was going on, and I wasn't worried. If you have to wait about four weeks after you've payed for the order anyway, an extra week or two really doesn't matter. The question is, why does it have to take so long in the first place.
I recently received two orders from StarWarsShop, and both arrived within 4 or 5 days after they where shipped from the US. I did have to pay tax and customs on those orders, but I payed less for shipping than what Sideshow charges me, and the orders arrived within a week after I had been charged. And I even received two free gifts with one of the SWS orders, and, both were... really free. Unlike the two free things I got from SSC recently. Well, actually, I'm still waiting on these items, since they are still in transit. I won a keychain during SDCC, and I was charged about $1 for it. I also got a free SSF hat with one of my more recent orders, and again, I was charged $1 for that hat. I am not making a drama about these $2, and, I also know why you charge this dollar for 'promotional items'. You clearly explain it somewhere on your site. But, what strikes me, is that SWS has done a bit better than Sideshow in regards of shipping and all that is related to it. They charge less for shipping, they ship faster. They don't charge for gifts. Not even a dollar.
Still. My point is, there are much European collectors around that buy directly from Sideshow. Please do everything you can, please do better than what you are doing at this point, to facilitate their dealings with Sideshow.