niennumb1
Super Freak
- Joined
- Mar 25, 2008
- Messages
- 1,205
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Is anyone keeping track of successes vs. failures on people's statues? With how many issues people are reporting, this is a serious percentage of problems in the QA department.
At one point when I used to work in manufacturing video systems we got reports of failures/DOA in the field, but I was convinced it was the shipping handlers' faults and not ours. I got the company to invest in shock watch tags. We tested and determined what kind of tag was needed to protect each system (This meant an extra couple dollars per package, but I saw it as protecting our butts). It was amazing how suddenly the problem miraculously vanished. Shipping carriers HATE those tags because it puts accountability on the shipping company to indicate a package was mishandled and could be liable for replacement/repairs. If the shock indicator showed the red filament broken, a customer could opt to not accept the package to have shipped back without opening it. It's a pretty cool little thing to have and really helped illustrate that the problem with our systems wasn't an internal issue, which in turn showed we weren't careless in our jobs.
It looks like Sideshow could use a little extra investment into protecting their art and at least be covered for handling of packages that have resulted in broken parts.
At one point when I used to work in manufacturing video systems we got reports of failures/DOA in the field, but I was convinced it was the shipping handlers' faults and not ours. I got the company to invest in shock watch tags. We tested and determined what kind of tag was needed to protect each system (This meant an extra couple dollars per package, but I saw it as protecting our butts). It was amazing how suddenly the problem miraculously vanished. Shipping carriers HATE those tags because it puts accountability on the shipping company to indicate a package was mishandled and could be liable for replacement/repairs. If the shock indicator showed the red filament broken, a customer could opt to not accept the package to have shipped back without opening it. It's a pretty cool little thing to have and really helped illustrate that the problem with our systems wasn't an internal issue, which in turn showed we weren't careless in our jobs.
It looks like Sideshow could use a little extra investment into protecting their art and at least be covered for handling of packages that have resulted in broken parts.