So Sideshow are telling me this which doesn’t work for my statue over time if it’s under tension it’s going to break and how could you sell it on and tell them you got to force it in.
Thank you for reaching out. Based on your feedback and the pictures you provided, we opened up six brand new Little Mermaid statues for inspection. Good news, we found that with just a little bit of specific assembly, we were able to completely correct any gaps between the wrists and hands on all six inspected items. Please review the steps below to properly assemble your statue.
1. Insert the wrists first. When placing your mermaid on her base, do so with the wrists resting on top of the hands. Using both your hands, gently grab her wrists at the bracelets between your fingers, line up the proper positioning, and then push the wrists down to meet the hand magnets until any gaps disappear. You may need to, very gently, spread apart or constrict together the arms to get a perfect fit.
2. Press down on the tail. Once the hand/wrist position is to your liking, you will need to make sure her legs… er… fin is also properly inserted into the base. To do this, gently press down on her posterior and she should snap into place. Note, this may cause the wrists to raise slightly off the hands, but you should be able wiggle her body slightly from side to side while pushing down to fix this. If you need to, gently grab her wrists again (per step one) and push down until they are back in the correct placement.
So please give this a try, as we believe it will completely fix the issue you are reporting. If you continue to have an issue, just let us know, and we will continue to work with you to find a solution.
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