What were the complaints? I must know.
Ok I must’ve deleted my email to the cinema district manager but the gist of my complaint were:
1. Poor hygiene while handling food. While inside the restroom washing my hands I witnessed an employee not wash their hands and go straight to handling food.
2. Another employee was taking out the garbage plus handling coins and cash and with same gloves grabbed the inside of buckets, cups, lids and actually stir popcorn with their hands and not the scooper.
3. Huge concessions lines during big movie weekend at prime time and only 2 workers but 8 registers, every single time.
4. Audio/visual problems (which ended up being a Sony audio problem on the actual print not the cinema’s fault..I think.)
This was their response lol
Good Afternoon -
My name is Sean Ruddy and I am the
Managing Director of Showcase Cinemas. I received your most recent Google review and wanted to reach out. I would like to apologize for the unpleasant visit you encountered at my Cinema. We do our very best to make sure every guest leaves here happy. Unfortunately, it sounds like we failed with this visit. I can assure vou that we do not staff lightly in hopes you will miss your movie. Even this far after the Pandemic, there are still hiring difficulties all over. Even when hired, it can be a chore to get them to show up. With Spiderverse, the sound issue was in the actual content itself.
The was unfortunately nothing we could do on our end to fix it. The film company had to end up editing and sent out a brand new copy of the movie after 2 weeks. All of the pother issues you mentioned are controllable by us and should not happen. I would like for you to return to the Cinema as my guest. Please reply to this email with your name and address, and I will get some courtesy tickets sent to you. I look forward to hearing back from you.
Regards,
Sean
Ruddy
Managing Director
SHOWCASE
