I think it will be very silly to destroy the item to get the refund. As far as I can concern, all I wanted is a good box, it is not about getting back some money. Not trying to show off I am very rich or anything like that, but what is the use of refunding me even 100% if I don't have a good box to go with it?
The Gandalf LSB is a limited edition item, while the BOX itself is not, I just don't see why that cannot send another box to me?? Moreover, it is the fault of the QC.
Furthermore, I am rather disappointed when they give me an explanation like this.
To Dusty: Yes indeed, this is not the entire email, but I have refrain to put SS in a bad light by publishing the entire email which is just meant for my eyes now. SS has agreed to refund me 15% of the shipping cost for the NEXT shipment, but as I have said earlier, I am not a "conjurer of cheap tricks" (as Gandalf would have put it) to get "rebates" from SS. Refunding me any amount wouldn't allow me get another decent box to hold my precious gandalf LSB, does it??
Anyway, I have written to Ms Inithia and told her the whole story, I published this part of the letter here to gain justification from other boardmembers that I am not over-reacting, and it seemed that at least one person has agreed with me.