Again, though, that's how Sideshow's been doing things for many, many years. I understand what you're saying? But you mentioned the burger, so I'll go with that analogy.
Around my neck of the woods, we have a fast food chain called Roy Rogers. Their "selling point" if you will (I don't get it personally) is that they have a "fixins" bar. They give you the burger at the counter, and you put on your toppings, ketchup, mustard, tomatoes, lettuce, etc. yourself.
Your argument is like walking into a Roy Rogers, and then when they hand you a burger, you tell them to put on the toppings for you. They say, "Sir, we don't do that," and you say, "That's not acceptable, I'm not putting the toppings on, I shouldn't have to do that."
They always have had the "fixins" bar, since I've been around anyways. If you go to Roy Rogers, you should know what you're getting into. If you don't like it, you can always go to McDonalds or Burger King.
Sideshow doesn't make their replacement policies a secret. I would venture many of us here on the boards have done this process at one time or another. By buying a figure you agree to their policies. It's not their fault you didn't do your research ahead of time and see that that's how it is. I believe the concept is called 'due diligence,' the idea that, while the seller has a level of responsibility for their product, the buyer should also do their homework first. If you don't like it, you can always go to BBTS, or a number of other sellers who might operate in a different way.
I DO think it sounds like they're making you jump through some really annoying hoops to get this resolved (don't know why a video would be necessary, for one), and I sympathize! But it sounds like they are trying to make it right in the end, and make sure you're happy, while still going by their established policies.
Around my neck of the woods, we have a fast food chain called Roy Rogers. Their "selling point" if you will (I don't get it personally) is that they have a "fixins" bar. They give you the burger at the counter, and you put on your toppings, ketchup, mustard, tomatoes, lettuce, etc. yourself.
Your argument is like walking into a Roy Rogers, and then when they hand you a burger, you tell them to put on the toppings for you. They say, "Sir, we don't do that," and you say, "That's not acceptable, I'm not putting the toppings on, I shouldn't have to do that."
They always have had the "fixins" bar, since I've been around anyways. If you go to Roy Rogers, you should know what you're getting into. If you don't like it, you can always go to McDonalds or Burger King.
Sideshow doesn't make their replacement policies a secret. I would venture many of us here on the boards have done this process at one time or another. By buying a figure you agree to their policies. It's not their fault you didn't do your research ahead of time and see that that's how it is. I believe the concept is called 'due diligence,' the idea that, while the seller has a level of responsibility for their product, the buyer should also do their homework first. If you don't like it, you can always go to BBTS, or a number of other sellers who might operate in a different way.
I DO think it sounds like they're making you jump through some really annoying hoops to get this resolved (don't know why a video would be necessary, for one), and I sympathize! But it sounds like they are trying to make it right in the end, and make sure you're happy, while still going by their established policies.
