I pre-ordered a set of the Enterbay Men In Black 1/6 scale figures on June 22nd. The figured were delivered on July 5th. Upon receipt I discovered that the figures had several defect in the bodies as well as torn clothes and shoddy quality clothing. After several e-mail correspondences with Enterbay customer service it was decided that I would return the figures for a full refund on my purchase price as well as my return shipping charges. Original purchase price was $376.00 and return shipping charges were $67.45. The figures were shipped back to them on July 28th via insured USPS shipping. The figures were received in Hong Kong on August 6th. To date I have not received a refund on my purchase price or return shipping. Several e-mails have been sent to Enterbay CS and have gone ignored. I even made a phone call to them last week and the issue was supposed to be passed on to the CS department. Still no reply or refund. Three weeks in more than ample time to issue a refund. The fact that they are ignoring my e-mails tells me they have no intention of refunding my money. So this basically boils down to theft and fraud. And unfortunately my hands are tied. I am outside of my Paypal resolution window and payment was made via my Paypal balance so there is nothing my bank or credit card company can do either.
So until this issue is resolved I am spreading the word. And I ask all of my fellow collectors to do the same. Spread the word to every forum, website and social network that you can think of. And most of all hit them really it really hurts. In their bank account. Do not buy from them. Cancel any pre-orders that you have with them. A reputable company like this should not be able to get away with what amounts to stealing almost $445 from a customer.
So until this issue is resolved I am spreading the word. And I ask all of my fellow collectors to do the same. Spread the word to every forum, website and social network that you can think of. And most of all hit them really it really hurts. In their bank account. Do not buy from them. Cancel any pre-orders that you have with them. A reputable company like this should not be able to get away with what amounts to stealing almost $445 from a customer.