From my experience HT has pretty bad CS taking care of easy fixes. My issue was small and isolated and this was my case:
Way back when I bought the AVP alien a piece was missing. Small rubber thing on it's leg. I knew it was missing because the right leg had it and the left didn't. I emailed HT about it because I got it from my LCS and I even took pictures, and I never even got an email back.
If they didn't have the part I could understand and a cordial email explaining that would have sufficed...but nothing. And if they had the part (which I am sure would cost under $5 to ship) it would have been easy to ship.
Very small part, very small issue - but still, sometimes it's the small things that count and when/if a company goes above and beyond for their costumers, that says a lot about the company. But look I've still spend thousands of dollars on HT since...so they didn't loose a customer - just puts a tarnish on their image from my point of view.
and the suit seems like it can handle pretty much any pose you'd want to have deadpool in. It's a nice material, looks the part and is also practical for posing too. My main and only real concern, with the whole figure, is the flipping cuffs! Haha. Probably gonna try the hand cuff stretch mod and maybe dabble with a bit of glue/epoxy.
