Raelthorne
Freaked Out
- Joined
- Mar 2, 2008
- Messages
- 238
- Reaction score
- 0
Hi Folks,
I received my first damaged statue off EBay. The item was advertised as mint and I've bought off this UK seller twice before on expensive items (he has 99.5% positive feedback). I emailed him last night and sent him pics of the damage:
As you can see the paint is chipped and from the nature of the paint and the chip, it looks like more could come off. Just to note the item was insured.
I was just wondering what am I entitled to, can I request a refund? I know if I got something in this condition from a shop I'd be entitled to a refund or replacement. But under ebay I'm not sure of my position.
The seller has emailed me back this morning and said that the statue was in mint condition when it was sent out (he attached pictures) and that the damage was probably caused from the wing rubbing against the styrofoam.
From his emails he's mentioned either putting in a claim for compensation for the damaged wing or else I send the statue back to him and he'll get someone to paint it up.
Can anyone advise what I can do? I know by the nature of the paint crack, it'll just get worse.
Please help & offer advice!
Thanks,
Ken
I received my first damaged statue off EBay. The item was advertised as mint and I've bought off this UK seller twice before on expensive items (he has 99.5% positive feedback). I emailed him last night and sent him pics of the damage:
As you can see the paint is chipped and from the nature of the paint and the chip, it looks like more could come off. Just to note the item was insured.
I was just wondering what am I entitled to, can I request a refund? I know if I got something in this condition from a shop I'd be entitled to a refund or replacement. But under ebay I'm not sure of my position.
The seller has emailed me back this morning and said that the statue was in mint condition when it was sent out (he attached pictures) and that the damage was probably caused from the wing rubbing against the styrofoam.
From his emails he's mentioned either putting in a claim for compensation for the damaged wing or else I send the statue back to him and he'll get someone to paint it up.
Can anyone advise what I can do? I know by the nature of the paint crack, it'll just get worse.
Please help & offer advice!
Thanks,
Ken