Sideshow ESB/ROTJ Darth Vader

[Lejuan]

If you're in such a hurry for a response, try doing as they suggest on their site and give them a call

There's some irony in that what you're doing is in fact 'swamping them with emails'.

 

[HPGR_Thrawn]

They are far better at responding if you call or live chat with them. I think there e-mail CS is the last on their list to check/process.

 

[djdirty75]

Sure...I'll call them...from Australia. Paid a lot for the figure...may as well pay a lot for the phone call.

 

[Lejuan]

Mate call them toll-free on Skype. Won't cost you a cent

 

[hennypenny]

I received my Vader 5 days ago (Jan 29).

I immediately emailed Sideshow after discovering a broken left tusk, scuffed display dome and some very dodgy wiring on his belt.

After 3 days I received no reply.

I emailed them again.

24 hours later.

Still no reply.

Emailed them again last night.

Still no reply.

This is beyond ridiculous.

Are they honestly so swamped with emails regarding defective items that they can't reply to me?

My last email was addressed to their "exchange" address, their "customer service" address and to Dawn, who seems to deal with all the orders.

Surely someone will get back to me soon...

I also had no response for days, but as soon as I told them I will contact my credit card to reverse the payment, they responded!!!

 

[Pixelpiper]

Here's an extreme example:

Which would make the better Smeagol figure? Left or right?

 

[anwe]

Here's an extreme example:

Which would make the better Smeagol figure? Left or right?

That's a silly comparison.

The paint scheme for Vader works perfectly even in your own home, just as it did in the movies. You didn't see it until you had it up in daylight. I will bet that the amount of Vader buyers that will display him out in the open in direct daylight are about as many as I can count on my fingers.

 

[pixletwin]

I turned on my vader's electronics during the superbowl and by Denver's first fumble the belt lights had completely disappeared.

 

[Pixelpiper]

You didn't see it until you had it up in daylight.

I didn't see the scuff until I had it in daylight, and I didn't see the paint chip on the shoulder armor until I lifted the cape.

Has anyone replaced the neck post (and peg) on this guy with something a tiny bit shorter? As it stands, the whole head sits too high off the armor, but I'd really hate to hack the bottom of the sculpt to try and get it lower, but I'd have no problem hacking a spare neck post though.

 

[steveo]

After receiving my Darth Vader, I'm so happy I got it. The helmet is way better in person than any of the photos represent! Extremely happy that I don't have to mod it!

 

[TheFiend]

If you're in such a hurry for a response, try doing as they suggest on their site and give them a call

There's some irony in that what you're doing is in fact 'swamping them with emails'.

Yeah, I'm sorry but all this complaining about demanding a faster response sounds like entitlement to me. Its like the person who's third in line at a 7-11 and is huffing and puffing because clearly their time, and item they're purchasing, is more important then everyone else's. They have a phone number so you can call, that's a direct line to them and theyll straighten things out in a hurry. They also have live chat. There is no excuse for whining. And yeah, they probably are swamped. I've emailed them and have response times that range from one day to almost 4. I always email because I'm home with the baby all day and don't want to bother with being on the phone with a customer service rep. I don't mind the wait.

Secondly, SSC has the one of the best, if not the best customer service for this stuff. Up to 30 days you can return the figure if you're not happy with it, they'll replace broken parts, give you full or partial refunds etc. Theyll usually always work with you as long as you're being reasonable. Whats the problem? Even more reasons not to whine.

Sent from my SGH-T999L using Tapatalk

 

[jedijim3002]

My replacement head came but the dome was crooked and had scratches. I just popped the tusks off and glued them on my original. Much happier and easier.

 

[Invictus Sol]

Well said, Fiend. At the end of the day, it's a toy, and SSC will make it right. There's no excuse for not using IM. No LD and they respond most times pretty much immediately. No need to get all bent out of shape over trivial problems like this.

 

[FLOSI]

When I read PP's posts I often come away with the impression that, as far as my figure collecting goes, I am easily pleased.

You and me both.

 

[Invictus Sol]

Personally, I think it's nice to have a mix of casual people and more exacting folks. I get good info from both, anyway.

 

[Radiation74]

I emailed them on Jan.22, I did live chat about a week later, they had received my email and it wasn't lost like I thought it was.

 

[Radiation74]

I emailed them on Jan.22, I did live chat about a week later, they had received my email and it wasn't lost like I thought it was.

I still haven't received any emails , however.

 

[greygoose]

Who's in the 'I'm still waiting' club.

 

[Staps1138]

I'm in the club and I'm in the States. Just waiting for my local shop to get it in so I can pick it up.

 

[greygoose]

I'm in the club and I'm in the States. Just waiting for my local shop to get it in so I can pick it up. Haven't any news ywt so I don't if its this week or the next.

Cool.