"Thank you for your email outlining your concerns about the premium art print you purchased. We apologize if the description of the artist signature on the print was not as clear as to what it was, and the process in which the prints are signed.
Our prints feature a mechanical reproduction of the artist signature in pencil. A specialized machine with an actual pencil scribes the print by mirroring the original signature the artist provided to us for these prints. The industry term for this process is 'penciled signature,' which is why our original description was 'Authorized penciled artist signature' on our product pages featuring the prints, as opposed to 'individually hand-signed artist signature', indicating each one was hand signed by the artist --which would have also resulted in a significantly higher retail price.
We have since updated the description and removed the 'industry term', in order to better describe the signature, so you may see updated descriptions now referencing 'digital signature' or 'mechanically scribed pencil signature' in order to more accurately describe the signature process and style for our collectors.
If you feel that the mechanically scribed pencil signature changes the nature or enjoyment of your Sideshow limited edition print collection and you wish to return them for a refund, please reply to this email, and we will expedite a pre-paid label for the prints safe return.
Thanks for taking the time to read this, we hope that you do choose to keep your limited edition, premium art print in your collection."
Either way glad SS is doing the right thing here. 
