Re: Hot Toys - MMS152 - Superman: 1/6th scale Superman Collectible Figure
Dear Valued Collector,
Thank you for placing an order with Sideshow Collectibles for the Exclusive Christopher Reeve Superman 12 inch figure, manufactured by Hot Toys! We have noticed that this is your first order with Sideshow and therefore we would like to let you know what to expect from us prior to charging your item and during the delivery process.
Sideshow Collectibles vigorously protects our clients' financial information. With credit card fraud and identity theft running rampant, we require first time customers, who are placing orders over a certain dollar value, to fill out a simple form to help us make sure your financial information is protected. In essence to make sure that you are indeed 'you' using your card. To download this form please click the provided link.
https://www.sideshowtoy.com/pdf/Intl-IDver3.pdf and we would like to receive this form back prior to November 11, 2011 so that we can process your item and get it on its way to you otherwise we will have to cancel your order.
PROCESSING YOUR ORDER
After our Processing Team receives your form, your order will process between November 14 – 18, 2011. Please make sure all funds are available on your credit card by the 14th.
SHIPPING YOUR ORDER
Your item will ship out in the order in which it was processed. Once your item has left the building you will receive an email from the carrier containing a tracking number. This item will require a signature upon delivery. International clients will be required to pay import fees directly to the carrier. (If you receive an email with a tracking number that is not yet active, this means that a shipping label has been made but the package is not yet on the delivery truck.)
WHEN YOU RECEIVE YOUR ORDER
Please inspect the item immediately. Sideshow Collectibles has a generous 30 day returns / exchange policy which protects your purchase!
Best Regards,
Michael Tolentino
Customer Service Manager
Sideshow Collectibles
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320 USA
(805) 214-2116 Office • (805) 214-2190 Fax
In the U.S.: 855-SIDESHOW (1-855-743-3746)
Outside the U.S.: (805) 214-2100 ext. 2
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You forgot to mention it was an International purchase. That makes a big difference.
So have any other international buyers had to fill this in??? I don't want my order cancelled. My order status is 'shipping soon'. I haven't heard anything else from SSC.
