Seaward
Super Freak
Hi everyone,
I am writing in regards to some discussion that has been going on regarding various lines with quality control issues. The Nam raised a good point in one thread that while we may all share pictures or our dissatisfaction with one another here on the message board, we may not always inform Sideshow of our concerns regarding productions pieces.
I know we can contact customer service either via a phone call or via e-mail to let Sideshow know that a shipped collectible may have an issue with the quality of work, but I think it might be best if we all make a concerted effort to better communicate to Sideshow when a product does not meet their usual standards. We can all discuss a product here on the board with one another, but unless we voice those concerns to Sideshow when we actually receive the item, they might not be aware of quality control issues.
I would hope that our board members would make any comments or complaints in a constructive way, but we can take a more direct approach to voice an opinion with the Sideshow staff.
I have had some minor issues with my more recent collectibles purchased from Sideshow, but nothing that is a deal-breaker for me. Rather than simply live with a little bit of lazy-eye on my Legolas PF or a small chip on the base of my Gandalf PF, I should have informed Sideshow of the issue, even if I didn't want to arrange for a return. Going forward, I will be contacting their customer service with any item I receive that has an issue, even if I want to keep it, just to make them more aware of an issue they may have with quality control. Sideshow is well-known for their customer service, and maybe with our help, we can help them fine tune their quality control process as well. The best thing we can do to help though, is politely inform them that an item that they manufactured may not be up to their usual standard.
I want to ask here if Sideshow has a preferred method of receiving a customer issue like this, to help collect information. I would imagine that I can provide the item name, the edition number and the issue I experienced with the purchase, but I would like to know if there is anything else we can provide to best work together on communicating constructive criticisms.
Does anybody else have any thoughts or suggestions?
I am writing in regards to some discussion that has been going on regarding various lines with quality control issues. The Nam raised a good point in one thread that while we may all share pictures or our dissatisfaction with one another here on the message board, we may not always inform Sideshow of our concerns regarding productions pieces.
I know we can contact customer service either via a phone call or via e-mail to let Sideshow know that a shipped collectible may have an issue with the quality of work, but I think it might be best if we all make a concerted effort to better communicate to Sideshow when a product does not meet their usual standards. We can all discuss a product here on the board with one another, but unless we voice those concerns to Sideshow when we actually receive the item, they might not be aware of quality control issues.
I would hope that our board members would make any comments or complaints in a constructive way, but we can take a more direct approach to voice an opinion with the Sideshow staff.
I have had some minor issues with my more recent collectibles purchased from Sideshow, but nothing that is a deal-breaker for me. Rather than simply live with a little bit of lazy-eye on my Legolas PF or a small chip on the base of my Gandalf PF, I should have informed Sideshow of the issue, even if I didn't want to arrange for a return. Going forward, I will be contacting their customer service with any item I receive that has an issue, even if I want to keep it, just to make them more aware of an issue they may have with quality control. Sideshow is well-known for their customer service, and maybe with our help, we can help them fine tune their quality control process as well. The best thing we can do to help though, is politely inform them that an item that they manufactured may not be up to their usual standard.
I want to ask here if Sideshow has a preferred method of receiving a customer issue like this, to help collect information. I would imagine that I can provide the item name, the edition number and the issue I experienced with the purchase, but I would like to know if there is anything else we can provide to best work together on communicating constructive criticisms.
Does anybody else have any thoughts or suggestions?