VergenceITF
Super Freak
- Joined
- Mar 8, 2016
- Messages
- 526
- Reaction score
- 332
support <[email protected]>
9:29 PM (4 hours ago)
to me
Dear VergenceITF
Thank you for your recent Sideshow order. We wanted to share an update about the duty and tax amount on your recent shipment that originated from our International warehouse.
All import fees are collected by your government, not Sideshow, and are always ‘in addition to’ our USD retail price on our website. These fees are based on the shipment value and are not related to the carrier (UPS/FedEx). We discovered the value listed on your recent package/shipment was incorrect and lower than the actual value. As such, you were charged less for your import fees and taxes. The good news is that unless requested, Sideshow will not be sending revised documents to customs for the shipment.
The following items were shipped to you with the incorrect, lower value:
- Spacetrooper - Episode IV: A New Hope - Sixth Scale Figure (Hot Toys)
- Luke Skywalker - Episode IV: A New Hope - Sixth Scale Figure (Hot Toys) - EXCLUSIVE
- Darth Vader - Episode IV: A New Hope - Sixth Scale Figure (Hot Toys)
We have corrected the issue and all future shipments will have the proper value listed.
Please let us know if you have any questions about how we bill and invoice.
Happy Collecting,
Sideshow Support
9:29 PM (4 hours ago)
to me
Dear VergenceITF
Thank you for your recent Sideshow order. We wanted to share an update about the duty and tax amount on your recent shipment that originated from our International warehouse.
All import fees are collected by your government, not Sideshow, and are always ‘in addition to’ our USD retail price on our website. These fees are based on the shipment value and are not related to the carrier (UPS/FedEx). We discovered the value listed on your recent package/shipment was incorrect and lower than the actual value. As such, you were charged less for your import fees and taxes. The good news is that unless requested, Sideshow will not be sending revised documents to customs for the shipment.
The following items were shipped to you with the incorrect, lower value:
- Spacetrooper - Episode IV: A New Hope - Sixth Scale Figure (Hot Toys)
- Luke Skywalker - Episode IV: A New Hope - Sixth Scale Figure (Hot Toys) - EXCLUSIVE
- Darth Vader - Episode IV: A New Hope - Sixth Scale Figure (Hot Toys)
We have corrected the issue and all future shipments will have the proper value listed.
Please let us know if you have any questions about how we bill and invoice.
Happy Collecting,
Sideshow Support