Oat Willy
Super Freak
- Joined
- Aug 12, 2007
- Messages
- 388
- Reaction score
- 0
So I had heard that we were allowed to cancel an item and be refunded the NRD once per year. I decided I wanted to cancel my Wonder Woman PF order, so I contacted SS Customer Service via chat. I asked to cancel the piece and they said OK, then I asked them to refund the NRD. The rep said no and said "why do you think it's called a Non Refundable Deposit". And I explained what I had heard about the once per year policy, and they replied "why would you think we would call it a non refundable deposit if we refunded your deposit??" What a snide, snarky response! I ended up just disconnecting on the person and not pursuing it further. There's a proper way to address customers, and there's a way to lose them. This person didn't simply explain that sorry, you were wrong, there is no such policy. They responded with exactly what I wrote above.
Then more recently, I was disappointed with the bait and switch SS pulled with the Red Sonja paint job, but I had decided to keep it anyway. Then the more I looked at it, the more the two-tone neck bothered me. I decided this was a deal breaker, so I requested a return/refund. The rep that replied said this didn't constitute a defect and that I could return it but shipping would be on me! I replied that this was unacceptable, and received no reply.
So just what is going on over there??
Then more recently, I was disappointed with the bait and switch SS pulled with the Red Sonja paint job, but I had decided to keep it anyway. Then the more I looked at it, the more the two-tone neck bothered me. I decided this was a deal breaker, so I requested a return/refund. The rep that replied said this didn't constitute a defect and that I could return it but shipping would be on me! I replied that this was unacceptable, and received no reply.
So just what is going on over there??