I finally heard back from Sideshow today regarding the paint rub on the forehead of my figure. They claimed that they searched through "several" boxes of Superman figures and even checked the one on display in their office, and that they all featured "a sheen" on the forehead. In other words, they refused to replace the head for me, or offer me anything other than a refund.
To be honest, after all the great things I've read about Sideshow's quality customer service, I have to say I'm pretty disappointed. Merely by reading through this thread I know for a fact that not every figure has the same paint rub on the forehead, and that they are really just sweeping my issue under the carpet to get rid of me. Should I stand for this or stand up for myself a little?
If they are unwilling to give me the same service as I see so many others receiving on this board, then this will be my last purchase through them. I will take my business back to BBTS and CSC. I have never had a single issue getting replacements for damaged figures from them. I am very disappointed in SSC right now. I see so many freaks on here requesting and receiving replacements for figures with barely noticeable little snags on the suit, yet I am ignored while every time I look at or photograph mine a white light reflects from his forehead and ruins the portrait and enjoyment of this figure. Unacceptable.
