I was viewing my account & I noticed beside my gray hulk order it said "card declined" so I sent off an email to CS asking why this was as I had receieved no 15 day notice email, 3-5 day notice email nor card declined email & before I got a response it turned out that my time period to correct my details had past & the order had been cancelled.
I contacted CS & they assured me that the emails had been sent & the had even allowed me a few extras days to correct it due to SDCC but as I never received these emails I was none the wiser to these developments.
After conceding that I had missed out on this diorama, I contacted my ISP provider and they said during the month of July, they had numerous complains on missing emails & that they had an engineer looking into it