Toyguru,
As a solid supporter of Mattel products for 25+ years, I am writing to share my deepest disdain for the quality control issues with the Wave 2 Series of DC Universe Classics.
While this wave is indeed 2 years or so old, the quality issues were evident a month or so after the initial purchase. Yesterday evening as I happily added Negative Man and the GL 5 pack to my display shelves, I noticed that the deterioration of the plastic on every figure in that wave had worsened. Green Lantern, Sinestro, Nightwing, Robin, Deathstroke all display signs of irreversible deterioration in the plastic.
I have a solid background in manufacturing myself (albeit a different industry) and I understand that these things can happen. What I don't understand is why nothing has been done to resolve the problem. The major demographic for this line is the hardcore collector. As a collector that buys multiples of each figure, I represent one of many fans who were truly disappointed with not just the quality of the wave, but the failure to offer any means to correct it.
Having purchased my products from an online retailer, I had no recourse in the matter, the same as thousands of others dedicated Mattel DCUC collectors. As a Middle Class Father of two, I choose to spend my hard earned money left over for my personal recreational budget on YOUR products and take pride in how they are displayed. In the current economic climate, that says a lot.
That being said, I would hope that Mattel would reward the loyalty of the consumer by replacing these items, offering vouchers for other products or some similar form of compensation.
I know you and your staff are always looking to keep your finger to the pulse of the collector demographic and I hope you will find a way to make this right with your loyal fan base. I also encourage other collectors to share their experience here, in a mature, professional manner.
All I'm asking is for Mattel to step up to the plate and make things right in one form or another.
I thank you for your time and can be reached at the email above.
Many Thanks,
Brian
As a solid supporter of Mattel products for 25+ years, I am writing to share my deepest disdain for the quality control issues with the Wave 2 Series of DC Universe Classics.
While this wave is indeed 2 years or so old, the quality issues were evident a month or so after the initial purchase. Yesterday evening as I happily added Negative Man and the GL 5 pack to my display shelves, I noticed that the deterioration of the plastic on every figure in that wave had worsened. Green Lantern, Sinestro, Nightwing, Robin, Deathstroke all display signs of irreversible deterioration in the plastic.
I have a solid background in manufacturing myself (albeit a different industry) and I understand that these things can happen. What I don't understand is why nothing has been done to resolve the problem. The major demographic for this line is the hardcore collector. As a collector that buys multiples of each figure, I represent one of many fans who were truly disappointed with not just the quality of the wave, but the failure to offer any means to correct it.
Having purchased my products from an online retailer, I had no recourse in the matter, the same as thousands of others dedicated Mattel DCUC collectors. As a Middle Class Father of two, I choose to spend my hard earned money left over for my personal recreational budget on YOUR products and take pride in how they are displayed. In the current economic climate, that says a lot.
That being said, I would hope that Mattel would reward the loyalty of the consumer by replacing these items, offering vouchers for other products or some similar form of compensation.
I know you and your staff are always looking to keep your finger to the pulse of the collector demographic and I hope you will find a way to make this right with your loyal fan base. I also encourage other collectors to share their experience here, in a mature, professional manner.
All I'm asking is for Mattel to step up to the plate and make things right in one form or another.
I thank you for your time and can be reached at the email above.
Many Thanks,
Brian