NECA 1/4 Scale TMNT 1990's Turtles

[rw23]

Hats off to NECA!

Glad to have the brothers united at last!

 

[Cicada17]

Received Mikey from EE. His left sideways-pivot nunchuck hand is broken though... I'm just glad the peg didn't break off in the forearm. How should I go about getting a replacement hand?

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[Cicada17]

I put Mikey toward the back so he'd look a little shorter. Still need to work on my display skills though:

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[P.]

Received Mikey from EE. His left sideways-pivot nunchuck hand is broken though... I'm just glad the peg didn't break off in the forearm. How should I go about getting a replacement hand?

left hand glued, heh. got the same problem. and broke the peg and had to drill it out.
what is EE?
i purchased from ebay Necastore. they immediately said that they could send a replacement hand right away.

 

[mikedanger]

Found a Sideshow crotch grabber stand to use for Mikey...hopefully it can hold the weight

 

[Psycho50501]

Took some Leo pics.

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[steve74]

Awesome pics!

 

[Bluelightsaber]

Neca has terrible customer service. If anyone knows a way to actually get someone to help with something, let me know.

 

[P.]

Neca has terrible customer service. If anyone knows a way to actually get someone to help with something, let me know.

Necastore sent me a replacement head and hand, charging only for shipping. and they chose the cheapest shipping with a tracking without me even asking for it. and they took photos of a replacement head when i asked, even though they didn't even understand what my issue with mine was.
i must also add that i offered to pay $50 for the head, and yet they didn't charge me for it.
i might be just lucky, but still i had to object your statement by my single experience.
or they just desperately looked for a way to get rid of me, thinking "it's easier to do what he asks than to suffer any more whining"

 

[Bluelightsaber]

Necastore sent me a replacement head and hand, charging only for shipping. and they chose the cheapest shipping with a tracking without me even asking for it. and they took photos of a replacement head when i asked, even though they didn't even understand what my issue with mine was.
i must also add that i offered to pay $50 for the head, and yet they didn't charge me for it.
i might be just lucky, but still i had to object your statement by my single experience.
or they just desperately looked for a way to get rid of me, thinking "it's easier to do what he asks than to suffer any more whining"

How did you contact them? Also gracious of them to charge you shipping

 

[FreedomAndGlory]

How did you contact them? Also gracious of them to charge you shipping

Sending a replacement head for free and just charging shipping sounds super reasonable if they couldn't even tell what the problem was. If it was a major, obvious defect(Like a missing eyeball or something), I'd expect them to ship it for free.

 

[Bluelightsaber]

Sending a replacement head for free and just charging shipping sounds super reasonable if they couldn't even tell what the problem was. If it was a major, obvious defect(Like a missing eyeball or something), I'd expect them to ship it for free.

How did you contact them though?

 

[P.]

How did you contact them?

i bought not from Neca's site, but from Neca's ebay store. so i just contacted them as any ebay seller.

Also gracious of them to charge you shipping

they could deny everything, accept my offer of paying for a replacement head or demand that i ship the whole turtle back for a replacement (thus paying for the shipping twice).
instead they just charged me for shipping. $13 or so. yes, that was very gracious.

 

[Bluelightsaber]

i bought not from Neca's site, but from Neca's ebay store. so i just contacted them as any ebay seller.

they could deny everything, accept my offer of paying for a replacement head or demand that i ship the whole turtle back for a replacement (thus paying for the shipping twice).
instead they just charged me for shipping. $13 or so. yes, that was very gracious.

Yes, they could have done that. And it would have made them even more of a terrible customer service company. Luckily ebay protects its customers more than their own website.

 

[P.]

alright let's try another approach.

Neca has terrible customer service. If anyone knows a way to actually get someone to help with something, let me know.

did you try opening a claim or whatever it is called in Paypal?
find a transaction and inform them it went bad, including specifics.
i had to do it once, when i never got an item from Ebay, seller never answered my questions, and ebay refund time was out.

 

[Bluelightsaber]

alright let's try another approach.did you try opening a claim or whatever it is called in Paypal?
find a transaction and inform them it went bad, including specifics.
i had to do it once, when i never got an item from Ebay, seller never answered my questions, and ebay refund time was out.

I didn't buy on ebay. That sucks though

 

[P.]

Paypal's FAQ doesn't specify that it must be only about Ebay.

https://www.paypal.com/us/selfhelp/article/how-do-i-request-a-refund-faq406

what was your trouble with turtles by the way? i don't see you mentioning it.
oh i found it. you don't like his bright shell.
just take some dark paint and rub it into the shell or cover it with watered down water based dark paint. i don't have access to water based paint and don't want to risk it with Tamiya paints smelling of acetone, as it would be non-removable.

 

[canadaclone]

These guys are fantastic...I need to find a better display environment...

 

[Ezzeppelin]

Got mikey shipping today from BBTS! I live in texas any idea how soon i could be getting him?

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[Bluelightsaber]

I am having serious issues with neca customer service and at this point they're just ignoring me after promising me to send me a replacement for another item