KAOSINLA
Super Freak
Here's the story and I ask what you would do?
Sold an item with a "Best Offer" on 4-11. The buyer asked if he could pay at the end of that week, which I agreed to. At the end of that week he asked for another week, so I gave him a deadline of the 24th. In the meantime of that waiting, I saw that he purchased many items and paid for them??? But, he did pay on the 22nd.
In my listings, I state that I only ship to confirmed addresses and to the lower 48 States only. Well, the payment was from an unconfirmed address. Even though the Paypal payment page said that I was Seller Protection eligible, I called to make sure. I was told by 2 reps that I was not and was told to refund his payment and ask him for a new payment w/ a confirmed address.
It looks as though the buyers address is a drop shipper, which then is forwarded to Russia. Also, the buyer has prob. spent approx. 45k since becoming an ebay member in February. Also, Paypal instructed me to check the box in my account to block payments from non-US accounts if I don't ship internationally.
So, I told the buyer that I only ship to confirmed addresses and about the Seller Protection Policy and asked that he update his Paypal acct. Then I processed his refund. On the 23rd after multiple messages, the buyer said:
He then attempted to pay again, but Paypal blocked the payment because of the non-US Paypal account option checked. I explained to him what happened and unchecked that option.
Today the 25th, after seeing no new payment, I sent a msg. asking if he was experiencing any more probs and if I could assist in any way and I received this msg.
I've already been charged, but haven't paid my ebay fees yet. I'm just not sure how to proceed right now, having never had a problem like this.
Thanks everyone!!!
Sold an item with a "Best Offer" on 4-11. The buyer asked if he could pay at the end of that week, which I agreed to. At the end of that week he asked for another week, so I gave him a deadline of the 24th. In the meantime of that waiting, I saw that he purchased many items and paid for them??? But, he did pay on the 22nd.
In my listings, I state that I only ship to confirmed addresses and to the lower 48 States only. Well, the payment was from an unconfirmed address. Even though the Paypal payment page said that I was Seller Protection eligible, I called to make sure. I was told by 2 reps that I was not and was told to refund his payment and ask him for a new payment w/ a confirmed address.
It looks as though the buyers address is a drop shipper, which then is forwarded to Russia. Also, the buyer has prob. spent approx. 45k since becoming an ebay member in February. Also, Paypal instructed me to check the box in my account to block payments from non-US accounts if I don't ship internationally.
So, I told the buyer that I only ship to confirmed addresses and about the Seller Protection Policy and asked that he update his Paypal acct. Then I processed his refund. On the 23rd after multiple messages, the buyer said:
He then attempted to pay again, but Paypal blocked the payment because of the non-US Paypal account option checked. I explained to him what happened and unchecked that option.
Today the 25th, after seeing no new payment, I sent a msg. asking if he was experiencing any more probs and if I could assist in any way and I received this msg.
I've already been charged, but haven't paid my ebay fees yet. I'm just not sure how to proceed right now, having never had a problem like this.
Thanks everyone!!!
