We aren't even talking about the shipper box, this is about the actual collectible's box. If it was about the shipper I wouldn't have even posted on here because I don't think it should be Sideshow's job to deliver you a mint shipper box as long as the artwork box is good. His item was not properly packaged and because of this it was damaged so if he wanted a new box sideshow should send him one and maybe next time just bubble wrap it to begin with and this wouldn't happen
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I mentioned mostly shipper damage but my explanation extended to art box damage as well with the same outcome, still selling for average market value with small dents as pictured(which is real common with no pack out). IMO worrying about a little dent like that kinda borders on asinine and contacting any business for replacements should be reserved for defects of the figure itself. Again I'd rather not sell to anyone that picky about a small dent, too much chance of a rocky sale.