I have been a long time SS collector. Never have I had ANY problem with anything I have ever bought from them. 15 PF's, dozens of 12" scale figures, statues, maquettes, etc. However with this Aayla Secura I have had NOTHING but problems.
I ordered the Ex. version day one and got #89. When the first one that I had sent to me the hand on the body was broken off.
Then when I plugged it in it made this humming/crackling sound inside the body and the lightsaber only went about 1/2 way then burnt out completely.
I called SS and talked with Daniel who was great. I sent him the pictures and he told me that I would be sent out a new one right away. Being that this was the first time I have ever had to return anything I was extremely happy with the results, especially due to the fact that this is not only for me, but it is a Christmas/engagement gift for my "hopefully" fiance'. Kind of a "lets start collecting together for the rest of out lives" sort of thing, and seeing as how her favorite character is Aayla Secura it was perfect.
So, tonight I got the "replacement" and was thrilled. I unboxed it, inspected it, and assembled it. Put the batteries in, pressed the button and.... Nothing. Then I plugged it in, pressed the button and.... Nothing... AGAIN!!! Took the batteries out, left it plugged in, pressed the button and F$%#@ NOTHING!!!!!!! I even tried one of my power adapters from my HIC PF, NOTHING!!!!!!!!!!
So now my plans of a proposal with my gf's favorite character is broken! And to make matters worse, SS won't be open until after Christmas.
Now, I know that these things happen, but come on two in a row!!! To make matters worse, the family already knows about this and I just feel crappy, pissed, etc. Also, it's not like I can pawn it off like she won't know that it's supposed to light up. "Yeah hun, I would like for you to marry me and to prove how much I love you here is a broken statue of your favorite character. And oh yeah, this is the second one."
I actually feel like selling off all my SS because of this. I know it's a "little" thing with the saber not igniting but then again for the price I paid for it it is a pretty damn big thing! Couple it with I was going to have Aayla holding her ring... I just don't know what to do.