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To be honest we have no idea what you are on about we have only had one conversation with QMX who approached us very early on about distribution. But we said to them they already had a distribution deal in place and they were quite frankly bigger and better distribution house, after all we are...

Put simply... part of the process. When we started the 13th Doctor we were sent turnaround images of the actress in her costume, but she was not “performing”, her expression was relaxed / neutral, hence the resulting sculpt. We were not privy to any advanced photography or footage until the show...

Its very easy to get the head back on. Just follow the instructions heat the bottom of the head up and it easily pops on.

Thanks Underworld54 we agree. Fingers crossed that the BBC will allow us to revisit...

These are all very helpful comments guys, so thank you. When we were first presented with the reference the images were the usual non-expression turnarounds, so we to follow those. Problem is we have been as in the dark as everyone else as to her performance and after the darker 12th Doctor she...

We were discussing the Doctor’s expression the other day and having now seen the trailers, we feel that a more positive smiling expression would possible befit the Thirteenth. The sculpt has been fully approved as is, but we might revisit it slightly. What do you guys think?

You just can’t help yourself can you? They do more negative than positive? List them go on. You’ll have a job having not bought any.

Hopefully soon. Due to the recent ongoing issues with our vendors and moving factories we are awaiting for the revised costume piece for the 3rd Doctor.

To be honest the response has been largely very good, bar the expected "critique". I want to make this very clear, this is not aimed at all members. We have simply had enough of Underworld54 and his constant attacks on each and every thread about our products. We previously contacted admin...

And there it is... “We ARE the community. We ARE your customers.” It was only a matter of time. Get in Dave’s boat Drake there's still space... Do you know how you stack up, seriously in terms of percentage of sales? Keep the insults coming.

Like most companies we were naive when we started and we thought we could be a part of this community. Like most companies we found out the hard way. It is exactly why most do not bother posting here, unless they sponsor or spend money here. No one here expects everyone to like what we do. You...

A company is the company that you keep, the people that make it. So a person here can be rude and offensive and childish because they are dealing with a company? No. No more. We are people and we work hard. We do welcome constructive criticism, “hair looks like spaghetti” is not...

Oh and please feel free to try and buy something from us...

Wrong again. We increased the price at the beginning of 2017 to enable us to sell to distributors at the discount rate that would work for them, you see because that is a reality of business, they make their slice of pie and we were previously only able to offer them a small slice. Those who...

You mean the nose rub issue that was fixed right? Do you seriously believe that this issue will be repeated? Be honest you have had it in for us for years. You purchased 3 Amy heads from us, you didn't even buy the figure direct. What few positive comments you may have offered pales into...

It would not matter if it were inarguably the best sculpt ever realised in 1:6 scale, you would undoubtedly hate it. You are a perennial malcontent, particularly with BIG Chief products and you don't even buy them.

Terrible person, just terrible.

Where did you buy it from? If it’s an official retailer, or was it EBay. Either way all nose rubs will be replaced, at no point have we said they won’t be. Contact your retailer and they should get in contact with us. Or contact [email protected] and you will be added to the list...

The right eye is much smaller than the left and is also a little higher making him look a little boss eyed.

We have been using DPD for shipping into Europe, however, recently we have received a number of products returned without reason. We have double checked the address details and there have been no errors, so we are not sure why this is happening. As such we have switched our EU shipments to Fedex...