This why I feel like cancelling orders is a bad business practice. I'm not trying to srart an argument. I see your point of view and it is valid. If they happen to cancel my order, I won't complain at all, and I'll accept it, but that doesn't make it right by the customer.
1. Let’s assume this is a retail store and not an internet business. I feel that both should be held to the same fair business practices.
2. A retail store is responsible for its employees and their mistakes. If a Target employee enters the wrong price in the system, I should get it for that price. This is how businesses work. Same with Popcultcha. The price I paid is the advertised price. I made the purchase based off the “agreement” between me and their system, which was programed by an employee. Online or in-store, an item that has a price attached is the price I should pay.
3. The money has changed hands and the transaction is complete. At this stage, they have my money, and they have my product. It is no longer their product. It is my product that they have to ship to me. Say you go into Walmart and the checker scans your item. It rings up at half what it should be. The checker places it into a bag. You pay and get a receipt. Now imagine the checker realizes the mistake, takes the bag off the carousel and tells you he/she has to refund your money because of the mistake. Absolutely not! Just because my items weren’t “delivered” yet doesn’t mean those items aren’t now mine. I realize that internet businesses have policies in place that allow them to cancel orders, but I’ve always felt that this was wrong. Businesses need to be responsible for their mistakes no matter their size or location. Excuses like “Oh, we’re an internet business, so it’s different” or “We’re a huge motor vehicle corporation and we need bailing out by the government!” don’t sit well with me.
4. The profit margins on goods is, in some cases, exceptionally high. They are still making a good profit even with the extra 20% some of us got.
5. By cancelling orders, they’ll just upset people. By keeping all of the orders, they’ll have a huge new customer base they didn’t have before that will most likely shop there again. A lot of businesses, including ones I’ve worked for, accept losing profit from time to time on huge sales because they know it will bring more loyal return customers in the future.
These people would be sharpening pitchforks if it was the other way around.
