Chicky
SSC VIP Goddess
Wow-
There sure are a lot of threads happening to discuss this collectible exclsuive. I thought it would be easier for Dusty, Chris and myself to track and address your points via one place. Afterall, our attention span does wander from all of our sleepless nights of web work.
Please note that we never do anything to punish any person or region specifically and to imply so seems a bit silly. We are a US based company and therefore work and post items within mostly a US time frame. We do, whenever possible, try to release things with other time zones in mind but since we sell INTERNATIONALLY, it is hard to please all of our long time collectors. As a matter of fact, we can not please all of them. Eastern US and European collectors should note that we have adjusted our Priority Pre-order start time based on their feedback.
We have also altered the release of the newsletter based on collector feedback. We were sending it out late Friday PST, which collectors told us they received it too late on Friday as well as through the weekend. Thus, we began sending it out earlier on Friday, which caused a problem for other time zones. The past three weeks, we have been posting it Thursday evening, so that it will be able to be viewed by a variety of time zones as well as being received by the EU timely for Friday morning.
The Hulk vs Spiderman exclusive was not a priority pre-order but was a normal pre-order offered to newsletter members first through the newsletter. Our podcast which became available at 4 PM (PST) also mentioned an ordering alternative to this item.
The Grey Hulk Exclusive was offered through the Green Hulk pre-order page on a first come, first served basis. We decide this was the best way to offer it. We believe a lottery system would be even more frustrating for collectors as the assignment is random and may give items to people who may not be dedicated Marvel collectors.
As our product is mostly Limited Edition product, then not everyone will be able to get into all editions. This is the nature of Limited Edition product. We have establish Wait Lists for anyone who has missed an opportunity to reserve an item via a pre-order. Many people have been successful in getting their reservations fulfilled.
We look forward to your constructive comments and suggestions. We hope that we will be able to answer all of your questions.
Best,
Chicky
Web Team
Sideshow Collectibles
There sure are a lot of threads happening to discuss this collectible exclsuive. I thought it would be easier for Dusty, Chris and myself to track and address your points via one place. Afterall, our attention span does wander from all of our sleepless nights of web work.
Please note that we never do anything to punish any person or region specifically and to imply so seems a bit silly. We are a US based company and therefore work and post items within mostly a US time frame. We do, whenever possible, try to release things with other time zones in mind but since we sell INTERNATIONALLY, it is hard to please all of our long time collectors. As a matter of fact, we can not please all of them. Eastern US and European collectors should note that we have adjusted our Priority Pre-order start time based on their feedback.
We have also altered the release of the newsletter based on collector feedback. We were sending it out late Friday PST, which collectors told us they received it too late on Friday as well as through the weekend. Thus, we began sending it out earlier on Friday, which caused a problem for other time zones. The past three weeks, we have been posting it Thursday evening, so that it will be able to be viewed by a variety of time zones as well as being received by the EU timely for Friday morning.
The Hulk vs Spiderman exclusive was not a priority pre-order but was a normal pre-order offered to newsletter members first through the newsletter. Our podcast which became available at 4 PM (PST) also mentioned an ordering alternative to this item.
The Grey Hulk Exclusive was offered through the Green Hulk pre-order page on a first come, first served basis. We decide this was the best way to offer it. We believe a lottery system would be even more frustrating for collectors as the assignment is random and may give items to people who may not be dedicated Marvel collectors.
As our product is mostly Limited Edition product, then not everyone will be able to get into all editions. This is the nature of Limited Edition product. We have establish Wait Lists for anyone who has missed an opportunity to reserve an item via a pre-order. Many people have been successful in getting their reservations fulfilled.
We look forward to your constructive comments and suggestions. We hope that we will be able to answer all of your questions.
Best,
Chicky
Web Team
Sideshow Collectibles
