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I realize when a statue has a defect sideshow replaces said item. What is the policy if the replacement also has a defect? Will Sideshow actually send a second replacement?

I will be out of the country during the shipment period of some statues from Sideshow. What is the procedure for when someone is on vacation when shipment/charges begin. Will they just charge you for the item, and then you can have it shipped to you when you return? Or can you delay the whole...

I have a Gambit PF that has paint problems. His boots have some scratches. Also his black pants have some discoloration. I contacted sideshow inquiring which paint brand and color they used, but they told me that the paints are often mixed and custom. My question is how do I best find which...