Trick R Treat Sam by Trick or Treat Studios

Madball said:

You’ve got to be kidding they left out half the set! That’s pretty bad

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Yup and they disregarded me like Nothing. When I told tots about it, no matter if I bought it off another retailer it's still THEIR PRODUCT. So if you don't buy directly from them then they don't give a poo about you and fixing a major factory issue.
Here is a screen grab at there only response they gave me.

Sending you to the retailer isn't out of the ordinary. I would say that's standard fair.

JacktheRipper said:

Sending you to the retailer isn't out of the ordinary. I would say that's standard fair.

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Agreed. They will work with the retailer because there may be more and it can be handled in one shipment

I will tell you this for nothing about ToTS....never leave anything other than a glowing review about their p[roducts. Anything that is even remotely considered as criticism of less than stellar priase never sees the light of day. I always leave them glowing reviews, except for a mask I bought from them that was atrocious. I registered my complaints in the review and it never posted. They are talented, but when they miss....whoo boy. They seem very thin skinned about anything perceived as a "gripe".

when I opened it out of the shipping box i noticed it didnt have the seal on it either so when i pulled it out i had a feeling something was wrong. maybe some one at the Chinese factory stole it lol
i just put it out there to the public to know there maybe a small chance it will happen to someone else as well. i contacted the retailer and i have to wait till monday to see what they are going to do about it.

It's always great when a member posts their experience. This helps the community. You letting us know yours did not come with the base encourages those of us who sit on opening a figure to get our asses in gear and open it because there could be an issue. Phibes letting us know his experience with ToTs gives us some insight on what one might experience with them. Kind of like the TW thread. Information was presented; heed it disregard it. Me letting you know that sending you to the retailer is common practice was not in defense of Tots just something I've experienced when I've had issues.

i wanted people to know, what happened cause if it's going to be an ongoing issue. clearly all the retailers are going suffer too. when mad about horror shipped out my order they actually used the same box they got there sam's in. so if you look tots shipped out 750 cartons with 4 sam's per carton so that's 3,000 units how many of the mare missing bases inside the boxes. that's why i wanna pre warn people now if anyone else gets screwed.

Seems like they weren’t even remotely worried about it. I can understand broken or paint mishaps but leaving essential parts out is a huge deal for a company I would think?!

Madball said:

Seems like they weren’t even remotely worried about it. I can understand broken or paint mishaps but leaving essential parts out is a huge deal for a company I would think?!

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Yup just a simple sorry. It's not like it was a cheap item. It was 200 usd basically the price of a sideshow 1/6 too. I always heard horror stories of how they are towards customers now I understand why I always randomly saw negative stuff about there customer service

The most glaringly obvious example of a legitimate customer complaint regarding quality can be seen in their Blacula mask. The difference between prototype and what was released is truly horrifying.

Prototype:

What we got:

Still never got an update on my Sam. I contacted mad about horror friday they finally emailed me on the issue and they said they need to talk to TOTS about this that was Monday. It's honestly like pulling teeth for a replacement on there factory mess up and not putting a base in the package.
No one ones to take responsibility here. It's literally like the Spiderman photo of everyone point at eachother seeing who's responsible for an exchange

ebag27 said:

Still never got an update on my Sam. I contacted mad about horror friday they finally emailed me on the issue and they said they need to talk to TOTS about this that was Monday. It's honestly like pulling teeth for a replacement on there factory mess up and not putting a base in the package.
No one ones to take responsibility here. It's literally like the Spiderman photo of everyone point at eachother seeing who's responsible for an exchange

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That’s total bullshiiit I wouldn’t even keep it at this point send it all back half ass packaged just the way it came

Madball said:

That’s total bullshiiit I wouldn’t even keep it at this point send it all back half ass packaged just the way it came

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I finally heard back this morning from mad about horror they told me they talk to TOTS about a replacement base. I asked if I can also have the clamshell that houses the base cause I paid full price for a COMPLETE product. They told me they have to contact Trick or Treat Studios again and I have to wait a few more days. So I suggested if it's not gonna be a complete product to just return it at this point cuz I want a complete in box product that I paid for. Call me picky for that but it's what I paid for. This whole situation is ridiculous I even asked why don't they just open one and send me a base. And then they can just deal with tots. I originally reach out they tots they told me to deal with them. Now they are dealing with tots for me. This whole back and forth has been ridiculous and its already been a week with no issue fully resolved. I personally don't think I'm in the wrong here this figure wasn't some cheap neca toy it was a major purchase as I bought this and the Halloween 3 trio set it was a 575 USD purchase.

This sounds like a big, fat, run a round, and the customer is being left on the hook, and hung out to dry. Time to be very wary moving forward, and open product in store before leaving if I buy something of this nature moving forward.

They are aware they have problems with thieves putting stuff on Ebay from both China as well as Mexico. NECA had some issues with this too, but they seemed to have pretty much slowed or even stopped their product making its way online. At least with some of their lines.

Tell me about it, the custom service don't matter but the money I spent does. I really hope this helps out alot of fellow collector's moving forward as well. This has been such a pain for no real reason for it to be. When this happened last year to me at least when I ordered from nightmare toys they fixed the issue in a day or two and sent me a replacement due to tots factory errors

Got my shipping soon email from BBTS so I'll let you know how mine turns out!

mine came in from ssc, no issues

Got mine today from BBTS and I got two candy bar holding hands and no sucker holding hand.

Otherwise everything seems good. I've contacted BBTS to see what my options are.

As many have said TOTs Sam is definitely oversized a bit. Here he is next to my Custom I made a few years ago. Quinn Lord was 4'2" - 4'4" when playing Sam. His stunt double was 4'6". Factoring the median of 4'4" Sam should be around 8.8" in 1:6 scale. TOTS went almost an inch taller.


And here Sam is the body swap I feel is much closer to Quinn in scale. I still need to weather him though.

Here's some more pics

Rzeznikk said:

Got mine today from BBTS and I got two candy bar holding hands and no sucker holding hand. View attachment 653975

Otherwise everything seems good. I've contacted BBTS to see what my options are.

As many have said TOTs Sam is definitely oversized a bit. Here he is next to my Custom I made a few years ago. Quinn Lord was 4'2" - 4'4" when playing Sam. His stunt double was 4'6". Factoring the median of 4'4" Sam should be around 8.8" in 1:6 scale. TOTS went almost an inch taller.
View attachment 653976

And here Sam is the body swap I feel is much closer to Quinn in scale. I still need to weather him though.

View attachment 653977

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he's adorable, may i please ask what body you used to swap him?