I remember this being a thing with Bespin Luke. Their usbc light up stuff is finicky… I had to try different cords and adapters to see what worked. (My Apple stuff didn’t work but my Xbox elite controller cord did.)
I would imagine the delays are because of the figures they announced that are already shipping: chrome Cody, Shadow trooper, stormtrooper, 0-0-0, gold chrome clone trooper, and even the umbra clone.