Popcultcha

darthkostis said:

I never usually make such threads, but I have to know. I've got a PO on Popcultcha, and thus far it's all been fine and dandy. I looked around, found their prices pretty good, and opted for them. I made said PO way back when, got my confirmation emails and such, and now I'm waiting for it to start shipping so that I'll get the email to pay the rest of my balance. So far so good. The thing is, I had a question. I sent them an email through the "Contact Us" form and... nothing. They never got back to me. More than a week passed. I tried again, with a proper email. Again, around two weeks passed and... nothing. So I suppose I got a little worried. Has anyone else dealt with them? They're a pretty well known store with a lot of traffic, so I doubt I'll get scammed or anything, but it just comes off as a bit weird to me.

PS: What I wanted to ask them is what's with the new PO system. There's no option to just put down a Deposit and pay the rest when the figure ships, and also their Installment Plan just has you paying in four consecutive months after the moment you put down the order, not close to its release. I wanted a little bit of clarification if that's all there is.

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choombaz said:

There is another thread here https://www.sideshowcollectors.com/...&highlight=Popcultcha&p=10394556#post10394556
where similar issues have been discussed.
Basically their customer service has dived in the past couple of years, then Covid hit and Victoria went into lockdown and businesses had to work remotely or not at all, and then they decided to upgrade their website and it is very buggy. There was an apology and explanation letter on the front page a month ago but they have since taken it down.
I am not sure about your query, wondering if they have dropped deposits completely in favor of installment plans and yes it doesn?t seem as smart as the system many US retailers have.
I have had issues with them not replying to my emails in the past and I ended up having to call them so I suggest that maybe you should do that if you can. Good luck.

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MyenShi said:

I've ordered and received a ton of figures from them over the years. I've never really had an issue.

I know they're on lockdown due to COVID-19 which has really hampered their customer service. They've been upfront about it.

https://www.popcultcha.com.au/state-of-play

Hope you get everything resolved though.

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Cocoboloboy said:

I’ve ordered probably 10 or 15 figures from them over the years. Just received a PO a few days ago from them in fact. I’ve never had one issue. I’ve read a lot of folks are having communication issues with them lately though.

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SAB said:

They are Australia's number 1 store and the majority of us in the country order from them if they have the product in question.
So don't worry, you're not being scammed.

Probably worth calling them though and sorting through the issues in case a website glitch is affecting your order.

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chrisstruthers said:

Has anyone had issues with Popcultcha's customer support? I emailed them 2 weeks ago now and they haven't bothered to respond.

I bought Asmus Helm's Deep Aragorn from them during their big sale and paid extra for Express International Shipping (3-15 business days) on the 11th of June, it then took the until the 21st to ship the order and I've been waiting 25 business days now. Trying to get a refund for the shipping because that's just not on but feel like they may be purposefully ignoring me.

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darthkostis said:

They've never responded to a single email I sent them. However, if you hit them up on Twitter they'll respond pretty quickly. Most people just post on their wall (or whatever it's called) with a picture of their order or something and then they get down the details in a DM. It's pretty tiresome having to create a twitter account just to get info on your orders, but it is what it is. It's how I got them to send me an invoice to pay off my PO and then ship the figure to me. I was waiting for a month after it was labeled "in stock" and without DMing them, I doubt they'd have gotten to me. Still, they did respond within a couple of minutes on Twitter and things sped up from there, but it's not good customer service to have to do that.

Personally I wait a minimum of a month for every single package. I've had an order from BBTS that's been stuck in my country's customs since July 5th. July goddamn 5th. The post offices here suck beyond logic. I hate them so, so much. The mailman comes by maybe once, if we're lucky twice, per week. And we live two blocks from the post office. The summer is especially awful since they're too bored to work. I'm scared for any packages I'm to receive during these months, I'm not going to lie.

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darthkostis said:

They've never responded to a single email I sent them. However, if you hit them up on Twitter they'll respond pretty quickly. Most people just post on their wall (or whatever it's called) with a picture of their order or something and then they get down the details in a DM. It's pretty tiresome having to create a twitter account just to get info on your orders, but it is what it is. It's how I got them to send me an invoice to pay off my PO and then ship the figure to me. I was waiting for a month after it was labeled "in stock" and without DMing them, I doubt they'd have gotten to me. Still, they did respond within a couple of minutes on Twitter and things sped up from there, but it's not good customer service to have to do that.

Personally I wait a minimum of a month for every single package. I've had an order from BBTS that's been stuck in my country's customs since July 5th. July goddamn 5th. The post offices here suck beyond logic. I hate them so, so much. The mailman comes by maybe once, if we're lucky twice, per week. And we live two blocks from the post office. The summer is especially awful since they're too bored to work. I'm scared for any packages I'm to receive during these months, I'm not going to lie.

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chrisstruthers said:

Hmm I'll DM them on Twitter then, thanks.

I wouldn't mind waiting a month for the package if they didn't say 3-10 days and then charge extra for it. I mispoke earlier, the standard shipping is 3-15.

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matticus said:

That's messed up. You'd think they would learn from the most wealthy man in the world who pushes 2 day shipping in the States.

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