D
Don of the Dead666
Guest
I bought a Springwood Slasher Freddy MIB from an eBayer (Due to the fact I have no credit card and usually miss out on Sideshows site)
I open Freddy and 2 of his fingers come off as I attempt to pose him. Not a problem, I've had good luck with sideshow in the past.
Well, that was the past.
Here is the letter I got upon asking how I could get it fixed/exchanged:
So basiclly, If they sell a broken product directly TO me, I'm fine, If oh, lets say an item sells out and my only route is eBay, if its broken I'm f***ed.>:
Thanks Sideshow, hope you don't miss my money.
I open Freddy and 2 of his fingers come off as I attempt to pose him. Not a problem, I've had good luck with sideshow in the past.
Well, that was the past.
Here is the letter I got upon asking how I could get it fixed/exchanged:
Dear Don,
Sideshow will not replace damaged product to 3rd parties (even if factory sealed) and will only deal with the original purchaser. Also, due to the limited edition nature of our product, we cannot guarantee that the items can be replaced or that damaged specific edition numbers can be replaced with the same number. In this case, a substitution or refund will be offered to the vendor.
This policy is similar to any other manufacturer who sells to a retail vendor who in turn is fulfilling to the public. The damaged item is returned to the original place of purchase for replacement regardless if it is a brick and mortar store or an EBay store.
There is no way to be able to predict when second parties will resell Sideshow products to a third buyer, which is why we strongly urge EBay buyers to ask about the Vendor's policies, specifically about replacement of damages.
Best regards,
Jonathan Rasmussen
Returns Department
So basiclly, If they sell a broken product directly TO me, I'm fine, If oh, lets say an item sells out and my only route is eBay, if its broken I'm f***ed.>:
Thanks Sideshow, hope you don't miss my money.