Anyone know how to fix HeroCross Olaf magnet issue?

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Ozzz

Freaked Out
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Sorry if this is the wrong way to post but the Herocross Olaf I got for my girlfriend was fine for awhile and then his nose stopped being attracted to his face. It just goes to the magnet on his side/body. Anyone have any idea how to correct this? I wrote Herocross CS and they never replied...
Thank you for any advice/help.

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