Cornerstorecomics still hasn't received hot toys general zod?

I just got my full refund from them today after I canceled my Hot Toys preorder with them. The trick I used to get thought to them is to use "desk" at Cornerstone Comics not "info" in the email line.

Yes they used to be my go to NON SS webtailer but not any more. They take forever to get their stock in now. Someone at SS does not like them at ALL.

JEDSTER said:

Yeah, definitely.
I ordered the Arkham Origins BATMAN B&W statue from them like forever and a day ago and the whole entire case (6 pieces in 1 shipment box), every single one had a broken knee and they had to return it back to DCC.

Now, I never heard about replacements or anything and no one that works customer service knows what's going on with that each and everytime I ask about the replacement updates.

Damn..... you still haven't got your EB RoboCop ? Did they get it in at all or no ? It's been released since March.

Click to expand...

They didn't get the EB Robo at all! I know, and I'm still waiting for it. It's been frustrating since Richard left. No one seems to know what's going on.

crockett2418 said:

I just got my full refund from them today after I canceled my Hot Toys preorder with them. The trick I used to get thought to them is to use "desk" at Cornerstone Comics not "info" in the email line.

Click to expand...

did you get charged a cancellation fee?

Danielito said:

They didn't get the EB Robo at all! I know, and I'm still waiting for it. It's been frustrating since Richard left. No one seems to know what's going on.

Click to expand...

do you think it is safe to say that they won't be fulfilling it?

freestylex06x said:

did you get charged a cancellation fee?

Click to expand...

No, not at all. I was shocked, but relieved as well

I just emailed them to see if I can cancel my 2 POs with them as well. If I can get out of it without any penalties, I will be happy to just reorder them from SSC or BBTS.

Damn, that is disappointing.

I truly wonder though... If this whole customer service thing has gone to crap is due partly because of new employees working there. I could be wrong, but when I go there I always see new people working.

And I get the feeling that most of these new employees that work there have no product knowledge when it comes to toys, therefore they dunno what people are talking about half the time.

Richard on the other hand, he's a collector himself and he has great product knowledge.

Danielito said:

They didn't get the EB Robo at all! I know, and I'm still waiting for it. It's been frustrating since Richard left. No one seems to know what's going on.

Click to expand...

Well, I would suggest that you contact EB USA. See if you can gather some info from them and cancel with CSC.

It's just crazy that the preorder for that EB RoboCop was pre sold out at CSC and they didn't get it in at all.

Since I live in LA now, I'm switching to HALO 13 in Burbank. They seem more reliable and Frank is a good guy.

Yea, this is really disappointing. I hope I get full cancellation refunds for my 2 POs. I was really stoked that this place is somewhat local for me to just pick stuff up too. Oh well, I guess I will have to just do all my online ordering elsewhere...

yup, i have had it with CSC. their employees have zero concept of customer service or any idea of what is going on in their own store. they have no idea when or why certain products are not coming in when other stores have had them for months. all they do is keep feeding you bs.

It's such a shame, it really is.
Damn, now I feel like I need to cancel a bunch of stuff from them....

I remember calling them a few times about the life size Bale BATMAN and the 1:12 scale THE BAT, if they are getting them in, none of the employees know....

So, I ended up ordering both from a different store.

Well, they at least cancelled my orders promptly. Emailed them yesterday and got a response today that both my orders were cancelled and I didn't get charged any penalty fees.

freestylex06x said:

do you think it is safe to say that they won't be fulfilling it?

Click to expand...

I hope so! If not, it's going to cost more money to get one from somewhere else.

JEDSTER said:

Well, I would suggest that you contact EB USA. See if you can gather some info from them and cancel with CSC.

It's just crazy that the preorder for that EB RoboCop was pre sold out at CSC and they didn't get it in at all.

Since I live in LA now, I'm switching to HALO 13 in Burbank. They seem more reliable and Frank is a good guy.

Click to expand...

That's a good idea Jed, i'll be sure to do that. I would hate to miss out on this awesome figure!

Danielito said:

I hope so! If not, it's going to cost more money to get one from somewhere else.



That's a good idea Jed, i'll be sure to do that. I would hate to miss out on this awesome figure!

Click to expand...

I remember during WonderCon in March, EB was at the convention and they were selling it for $500 flat.

i got a full refund for zod like 2 weeks ago from csc, i talked to a guy named Keegan and was really cool. i also told him i wanted to get a refund for my ht tdw thor but the guy said they were gonna get them in September so i decided to keep that order. i also have elder pred and black widow on order and paid for with them but these are gonna be my last orders with them, 1/4 arkham bats took like 3 months after it was released for me to get it from them. also it seems that they get their stuff from Hong Kong and not Sideshow, at least thats what i was told.