A few days ago I walked over to my shelf that holds my X-Men Exclusive Diorama and turned it on and everything lit up but the Sentinel head. When I received it months and months ago it worked off and on and off then on again. The last time touched it is when I put it up on that shelf and it worked just fine. And now this, months later.
When it stopped working within those first 30 days I emailed Sideshow's customer service returns deptartment. Once I got an email back from them, the PFF was working again so I let the return window pass me by. I really wish I had exchanged it for a working one. I think the problem is where Colossus's foot makes contact and the metal strip inside that makes contact doesn't hold very close, to make contact to the "pole" inside.
I contacted Sideshow's customer service returns dept and the wonderful Aimee replied with:
Thank you so much for taking the time to reach us and Iím very sorry to hear that you are again having issues with the X-Men vs. Sentinel Exclusive.
We would be more than happy to bring this piece back for a full refund of your initial invoiced price or we will happily exchange this piece for the regular version X-Men vs. Sentinel. Unfortunately, we do not have any exclusive pieces remaining in stock. If you choose we would also be willing to discount your damaged piece as a consolation if you choose to keep it as is.
I sincerely look forward to your reply. As always, please let me know if I can be of any further assistance.
Customer Service Representative
2630 Conejo Spectrum Street
Thousand Oaks, CA 91320
U.S. Ph: (800) 474-3746
Intíl Ph: (805) 214-2100 ext. 2
U.S / Intíl Fx: (805) 214-2190
I really wish I didn't have to return this without getting another Exclusive edition in exchange or discounted my damaged piece. But, hey, at least I get a replacement of the regular. *SIGH*
I wonder if there is a way to serriptitiously hook a battery up to the Sentinel head and turn that on independently. Now, that I think about it, that would be kind of ...cheap.
The regular is still a fantastic piece, no doubt about that. I'm not sure if I want to exchange it with parts of it still working.
Now I'll just have to decide what to do with this thing... I ask you, what would you do?