Shannon7112
10-21-2004, 08:23 AM
Hello All,
We will be upgrading to a new database on the website in which all customers will be assigned a customer number. For those that are returning customers you will have a Preferred Customer number. Please make sure that AITO has the correct email addresses to email you all on this information once it is set up.
We are building a section for customers where you all can go to a login page once you are logged in you will be able to look up your shipping information, what items have shipped what items have not shipped and also when items will be shipped. You will also be able to look up the status of your pre-orders. This section will be updated weekly. There will be a contact email address that will be in there that you all will need to use to cancel pre-orders and or request refunds, or if you need to exchange an order. You will be able to get into the login page two ways with either your name or customer number.
This is taking place in hopes that emails will calm down a bit, as there is no way one person can keep up with the status of volume that is coming in. We are in the process of hiring an employee that will help AITO so that we can somewhat stay on track and my job is not too demanding and so that things will not keep falling through the cracks. This will be a local customer/collector that we have in mind already. We are working hard on keeping good customer service. This is in no way will compromise the integrity of how we give returning customers the "Red Carpet" We will send out discount Codes privately and also in the customers section on the site we announce all the specials we have going on that is not available to the public. Returning customers of AITO will always have first shot at any new items coming in.
Shipping schedules have begun, we are at the moment setting up a great deal of shipments that are going out this will keep things smooth and hopefully on time. With the holidays coming up we want to make sure we do not have another delay in shipping's like in the summer clearance sale. This will not work! Shipping's will go out at the moment once a week. We use 2 carriers and if you are international you will need to state which one you want to use. UPS or USPS. For USA customers our default carrier is UPS. PLEASE keep in mind we are a small online store, we do not have a warehouse full of stock inventory and as soon as we stock it is gone or before it is even in here it is sold. Orders are placed every week with our distributor and turn around is three days.
My apologies to all the customers that have not gotten an email back in the 24 hour time frame it is a little hard right now but we are getting things under control.
Any questions please email, call, or reply here!
THANK YOU! :)
Shannon Wendler
Owner - Angels in The Outfield
Office - 512-365-1247
We will be upgrading to a new database on the website in which all customers will be assigned a customer number. For those that are returning customers you will have a Preferred Customer number. Please make sure that AITO has the correct email addresses to email you all on this information once it is set up.
We are building a section for customers where you all can go to a login page once you are logged in you will be able to look up your shipping information, what items have shipped what items have not shipped and also when items will be shipped. You will also be able to look up the status of your pre-orders. This section will be updated weekly. There will be a contact email address that will be in there that you all will need to use to cancel pre-orders and or request refunds, or if you need to exchange an order. You will be able to get into the login page two ways with either your name or customer number.
This is taking place in hopes that emails will calm down a bit, as there is no way one person can keep up with the status of volume that is coming in. We are in the process of hiring an employee that will help AITO so that we can somewhat stay on track and my job is not too demanding and so that things will not keep falling through the cracks. This will be a local customer/collector that we have in mind already. We are working hard on keeping good customer service. This is in no way will compromise the integrity of how we give returning customers the "Red Carpet" We will send out discount Codes privately and also in the customers section on the site we announce all the specials we have going on that is not available to the public. Returning customers of AITO will always have first shot at any new items coming in.
Shipping schedules have begun, we are at the moment setting up a great deal of shipments that are going out this will keep things smooth and hopefully on time. With the holidays coming up we want to make sure we do not have another delay in shipping's like in the summer clearance sale. This will not work! Shipping's will go out at the moment once a week. We use 2 carriers and if you are international you will need to state which one you want to use. UPS or USPS. For USA customers our default carrier is UPS. PLEASE keep in mind we are a small online store, we do not have a warehouse full of stock inventory and as soon as we stock it is gone or before it is even in here it is sold. Orders are placed every week with our distributor and turn around is three days.
My apologies to all the customers that have not gotten an email back in the 24 hour time frame it is a little hard right now but we are getting things under control.
Any questions please email, call, or reply here!
THANK YOU! :)
Shannon Wendler
Owner - Angels in The Outfield
Office - 512-365-1247