what does sideshow do with damaged products?

[pockets44]

I am inquiring about damaged products. I know a far amount of statues/busts get damaged during shipping. Customers report it and I hear Sideshow has a good reputation of replacing the statues. I know you get to claim the damaged goods as a tax right off as most companies do with damaged products. My question is, what happens to those damaged goods? Are they repaired and sent back out or are they destroyed? I would like to know how possible it would be to obtain some of these damaged statues, being I know a good majority are only going to be minor damages one may be able to fix. The reason I'm asking all this is to possibly further my collection of various sold out items with out having to take out a second mortgage to buy on secondary markets. Any information is greatly appreciated.

[ironman1188]

Good question!!! I wanna know too!! Count me in for some dinged and dented!!!

[dstephan]

They could start a scratch and dent section where customers could buy broken product, but how do you do quality control? Who can say what was already broken and what got broken in transit to the new buyer?

[hulkfan]

As far as I know (regarding LOTR product anyway), damaged pieces are sent back to the factory for a 'credit'. What the factory does with them I do not know, maybe Brant can shed some light on this...? I do think that they are out of Sideshow's hands, so to speak, once they are returned to the factory.:\

[pockets44]

It wouldn't make sence for them to send it back to the factory. Once it ships, Sideshow gets it complete and intact, that should be the end of it from there. I work for a distributor, although we don't sell statues we sell beer. Once it hits our wharehouse and we accept it, thats it. The brewery has nothing to do with the product after that. WE have things damaged all the time. It just gets marked up as a tax right off and then we take what cans/bottles weren't damaged, and reuse them. Generally employees get to purchase them for $6 a case.

[hulkfan]

Well in this case it does make sense. The factory gives Sideshow a credit for any damaged products that they return. Different factories have different policies I guess (especially when comparing toy factories to beer breweries ;) ).

[dstephan]

Different industries, different practices. For example books are 100% returnable to the manufacturer, damaged or not. If they don't sell bookstores can send them back to the publisher for credit.

[gooball]

pockets44, hulkfan works for Sideshow.

[ironman1188]

Well in this case it does make sense. The factory gives Sideshow a credit for any damaged products that they return

Well, then, I guess the question is "How much credit doesmthe mfr give Sideshow?" If its not the full amount would it be worth it to sell the "damaged" product to a collector?

[Brant]

Simple enough.

In the case of 12" figures, we'll keep the damaged figures around to part out in case a customer needs a replacement.

In the case of polystone, 99% of the damaged product is destroyed. Essentially, we have the same sort of policy as the Disney stores do about defective merchandise - we would prefer to destroy it than allow shoddy product to circulate in the marketplace.

Brant

[brant]

Simple enough.

In the case of 12" figures, we'll keep the damaged figures around to part out in case a customer needs a replacement.

In the case of polystone, 99% of the damaged product is destroyed. Essentially, we have the same sort of policy as the Disney stores do about defective merchandise - we would prefer to destroy it than allow shoddy product to circulate in the marketplace.

Brant