hornedfrog90
03-31-2004, 09:43 AM
Hello, Over the past 2 months I have sent it 3 or 4 requests (the same request each time) to SS customer service and have not received a response yet. I have 7 preorders currently with SS for nearly $1500 worth of items. When I pully up my account info I can see that all except for one are "in process" and for each of the "in process" ones I can see what the order consists of (when they were in "new" status I could also see what the order is for).
However, an order I submitted 1/24 still reads as "new", and more strangely for the past 2 months+ when I pull it up I only see the shipping info/price, no info of what's in the order. It's for $85 + shipping and I know one of the items was the Exclusive 12" Faith figure. My issue is that I don't remember what the other item is, and, if it's not showing up, and Sideshow doesn't respond to my question I have to wonder if they know what's in the order either.
BTW, for a while the items did appear when I pulled up my account.
A possibility for the communication problems is that in January my email changed. I updated it with SS, but on all of my orders that I made before the change it still shows the old email on the invoice. It is possible that they're getting my request, but then emailing the answer to the old, invalid email that I used when I made the order? I use my new email in the online form when I ask the question so I hope that's not the case.
Is there a person I can email with Sideshow to get this resolved since the process of using the customer service form online has garnered no response to serveral inquiries over the past two months?
thanks
However, an order I submitted 1/24 still reads as "new", and more strangely for the past 2 months+ when I pull it up I only see the shipping info/price, no info of what's in the order. It's for $85 + shipping and I know one of the items was the Exclusive 12" Faith figure. My issue is that I don't remember what the other item is, and, if it's not showing up, and Sideshow doesn't respond to my question I have to wonder if they know what's in the order either.
BTW, for a while the items did appear when I pulled up my account.
A possibility for the communication problems is that in January my email changed. I updated it with SS, but on all of my orders that I made before the change it still shows the old email on the invoice. It is possible that they're getting my request, but then emailing the answer to the old, invalid email that I used when I made the order? I use my new email in the online form when I ask the question so I hope that's not the case.
Is there a person I can email with Sideshow to get this resolved since the process of using the customer service form online has garnered no response to serveral inquiries over the past two months?
thanks