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View Full Version : Paint problem with SS Stormtrooper hands



CyberVillain
02-03-2010, 12:03 PM
Hi guys!
I just received my SS Stormtrooper from a guy called legendshobbies*com on ebay. (Really fast shipping from the US by the way).

Anyway, when I opened the box the first thing I noticed was that the black rubber like paint was scratched on the right gun hand.

Then after I posed him with the rifle i noticed that paint was falling of from the other hand as well! And i was really careful posing him!

Is it my copy that's faulty or is this a known problem with this figure?

pixletwin
02-03-2010, 12:05 PM
It's a common problem. Not on mine. But many people reported this issue.

Darthrazz
02-03-2010, 12:05 PM
Hi guys!
I just received my SS Stormtrooper from a guy called legendshobbies*com on ebay. (Really fast shipping from the US by the way).

Anyway, when I opened the box the first thing I noticed was that the black rubber like paint was scratched on the right gun hand.

Then after I posed him with the rifle i noticed that paint was falling of from the other hand as well! And i was really careful posing him!

Is it my copy that's faulty or is this a known problem with this figure?


known problem, contact Sideshow, maybe they'll send you replacement hands.

The Craw
02-03-2010, 12:08 PM
apparently the first stormtroppers had black painted hands instead of molded black rubber/resin or whatever they're made of.

CyberVillain
02-03-2010, 12:10 PM
Thanks guys! So I shouldn't first contact my seller on ebay?
Is it better to go directly to SS?

The Craw
02-03-2010, 12:12 PM
well the seller would just refund you or exchange it if he had another. but sideshow might just send you some new hands if they have any. they're pretty good about stuff like that.

CyberVillain
02-03-2010, 12:18 PM
well the seller would just refund you or exchange it if he had another. but sideshow might just send you some new hands if they have any. they're pretty good about stuff like that.

Thanks, I sent them a mail.

Puay
02-03-2010, 09:30 PM
Happened to one of my Stormie too.

Ultimate Weapon
02-03-2010, 10:09 PM
I got some new molded hands for my Sideshow stormtrooper directly from Sideshow when I sent them an email about it. They're so nice.

EVILFACE
02-03-2010, 10:13 PM
Just touch it up with some flat black paint, no big deal.

Manticore72c
02-04-2010, 12:13 AM
Wouldn't hurt to try to get a free replacement from Sideshow , but like Evilface said - an easy fix. You could also try Toy Anxiety from time to time for spare parts if unsuccessful elsewhere.

CyberVillain
02-04-2010, 12:42 AM
Since it's some kind of rubber like paint they used i think its very hard to get that look and feel with just repainting the hands.

Anyway, i've sent a mail to both sideshow and my ebay seller...

San_Holo
02-04-2010, 01:29 AM
Since it's some kind of rubber like paint they used i think its very hard to get that look and feel with just repainting the hands.

Anyway, i've sent a mail to both sideshow and my ebay seller...


Which email address did you use to contact SS about this? As two of my Stormtroopers have this problem.

All i can seem to find on the website is the customer service form.

CyberVillain
02-04-2010, 01:33 AM
I used that form, they responded very quickly using it.
Well the only thing the email said was that they forwarded my case to their Return's Department. Which I hope is just a general name for their support department and that i dont need to send the figure back to get new hands...

San_Holo
02-04-2010, 02:27 AM
Cheers, i will fill that in & send it.

CyberVillain
02-04-2010, 03:13 AM
Keep me posted on the progress please.

San_Holo
02-04-2010, 03:24 AM
Will do mate.

jkno
02-04-2010, 07:13 AM
SS sent me replacement hands for the EX stormie I bought from them and also for the one I got from Razor's Edge. Really cool from them, I'm sure you will get a positive answer too.

San_Holo
02-04-2010, 09:05 AM
SS sent me replacement hands for the EX stormie I bought from them and also for the one I got from Razor's Edge. Really cool from them, I'm sure you will get a positive answer too.

Did they send you all the hands or just one set/pair?

CyberVillain
02-04-2010, 09:05 AM
Thats cool, im keeping my fingers crossed...

jkno
02-04-2010, 09:56 AM
Did they send you all the hands or just one set/pair?

All of them:

http://i45.tinypic.com/123407d.jpg

CyberVillain
02-04-2010, 10:37 AM
I just got a mail from Sideshow that a replacement set of hands have shipped out and are on the way to Sweden.

I'm really impressed by Sideshows support, I wish all companies where like this!

San_Holo
02-05-2010, 02:59 AM
I got an email last night telling me they ordering 2 sets of Stormtrooper hands & asking for my address details.

So hopefully they will send them soon. Got to say they were pretty quick in getting back to me, quite impressed.

CyberVillain
02-06-2010, 07:47 AM
All of them:

http://i45.tinypic.com/123407d.jpg

Are those they molded once? They look a bit more shiny than the ones i got. Maybe its the flash..

Took a pic on my figure for comparison

http://www.minhembio.com/bilder/bild/?pic_id=335749.jpg